Customer Support Manager

Who We Are:

At Perry Weather, we're trusted by top organizations like the PGA of America, the Dallas Cowboys, Turner Construction, and Major League Baseball to automate weather safety operations and mitigate risk. As one of the fastest-growing technology companies in Texas and a recognized Great Place to Work, we're headquartered in Dallas's vibrant Oak Lawn neighborhood, right at The Centrum on the corner of Oak Lawn and Cedar Springs.

When you join Perry Weather, you're not just taking a job— you're making a real-world impact. Every day, our software, hardware, and talented team work together to protect thousands of people from weather-related risks while ensuring our customers can continue their operations with minimal disruption. If you're passionate about making a difference and being part of a dynamic, innovative team, Perry Weather is the place for you.

About the Role:

As the Customer Support Manager, you will play an instrumental role in building Perry Weather's customer support function. You will not only lead the development of new customer support processes and standards, but also manage customer relationships on a daily basis. Your role is vital in the success of the company as a whole as you will be a high-touch individual offering support & solutions for clients using Perry Weather software & hardware. The ideal candidate will have an unwavering commitment to customer satisfaction and the ability to maintain high standards under pressure.

Responsibilities:

• Build and manage customer experience team supporting Tier 1 hardware & software customer issues
• Develop and implement customer support strategies aligned with company goals from the ground up
• Handle complex customer escalations and ensure timely resolution
• Establish and optimize support processes, policies, and best practices with a high-bar for customer experience
• Create and maintain knowledge bases and support documentation
• Analyze support metrics and customer feedback to drive continuous improvement
• Collaborate with product and engineering teams to address customer issues
• Foster a culture of customer advocacy within the organization
  
  

If you're ready to take your career to new heights and be part of an exciting growth stage company that's making a real impact, apply now to join the Perry Weather team! We look forward to welcoming you aboard as we revolutionize weather safety solutions together.

Requirements

• 3 years of experience in customer support/customer experience roles in SaaS, ecommerce, or technology-related industries
• Excellent problem-solving and conflict resolution skills
• Proven ability to build and optimize support processes
• Experience with CRM and ticketing systems
• Strong analytical and data-driven decision-making skills
• Exceptional written and verbal communication abilities
• Bachelor's degree in Business, Communications, or related field
• Please note, this is not a remote job; our office is in the Oak Lawn area of Dallas
  
  
  

Benefits

• Casual work environment located in the vibrant Dallas Oak Lawn neighborhood. As a note, our team is in office M-F!
• Comprehensive benefits. We offer competitive health insurance plans, 401(k) with employer matching, and a suite of voluntary benefits
• Engaging culture. Monthly all-hands, fun events like Office Olympics, lunch-and-learns, happy hours, and more
• Grow with us. We're growing rapidly, and yet we have a massive amount of work and opportunity ahead
• Opportunities for professional growth as we continue to scale rapidly