What are the responsibilities and job description for the Front Desk Customer Experience Associate position at Quicksilver Scientific, Inc?

Job Description

Quicksilver is a pioneer in the natural health industry. Our mission is to deliver on the promise of natural medicine to optimize quality of life.

We envision a company with an environment of collaboration & ideation that leads to innovations that break barriers in the quest for healthier lives.

We value :

Craftmanship & Integrity our products are crafted with premium ingredients and backed by science
Agility, Audacity & Innovation we pivot and adapt in order to take chances and lead the way in natural health
Continuous Improvement & Learning constant iteration and improvement is our hallmark
Self-Awareness we strive for self-reflection and authenticity
Mutual Respect, Openness & Exchange our teams work across functions with collaboration and reciprocity key to success

Our growth is fueled by individuals who share our passion. Currently, we have an opening for a Part-Time Customer Experience Associate in our Louisville, CO location.

The Part-Time Customer Experience Associate is responsible for providing a positive experience for our customers while working at the storefront. This position will also be handling cases and working with a sales representative to process orders. The Customer Experience Associate should have a passion for best-in-class service, be process-focused, and adaptable to a fast-paced, rapidly evolving environment. In this dynamic role, motivation, and results must be internally driven and externally aligned with an emphasis on collaboration and teamwork to ensure the highest level of satisfaction to our customers.

Schedule : Part-time; Monday-Friday, 10 : 00 AM - 3 : 00 PM

Core Responsibilities include :

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Build customer and brand loyalty by working with customers at the storefront, addressing inquiries about products, and handling the customer's needs with a high level of respect and professionalism

Deal directly with customers at the storefront while also navigating through a variety of communication methods (phone, web, email, chat) to always ensure their confidence in the company

Accurately and expediently enter, manage, and track orders, returns, shipping and quality complaints

Consistently utilize CRM system to effectively manage customer interactions - providing accurate and complete documentation

Utilizes excellent verbal and written communication skills while problem-solving customer inquiries

Able to develop an in-depth understanding of QS products in order to explain their features and benefits

Proactively promotes QS products and services to existing customers for up-sell opportunities

Ability to solve problems and bring new ideas to the team

Understand functions of each QS department to effectively communicate cross-departmentally.

Qualifications :

High School Diploma or Equivalent

Minimum 1 year of sales / customer support experience with inbound / outbound calls

Minimum of 1 year experience with an internal communications platform (i.e., Slack)

Customer Relationship Management (CRM) software experience

Proficiency in MS Office suite

Ideal Candidates have the following traits :

Experience with Direct to Consumer (D2C) and / or Consumer Packaged Goods (CPG) in a Customer Service role

2 years' experience with a CRM or ERP

Exceptional interpersonal skills, including the ability to quickly build rapport with both consumers and peers

Exceptional written and verbal communication skills with a strong aptitude for accuracy and detail

In-depth understanding of the sales process with a Customer Service mindset

Ability and willingness to multi-task and navigate multiple systems (CRM, ERP, web, etc.)

Results driven, proactive, with the ability to relate to and work with a wide variety of customers (consumers, practitioners, retailers)

Ability to multi-task with a positive, flexible attitude in a fast-paced, rapidly evolving work and market environment

Quicksilver offers a competitive benefits package including :

Bonus program

Paid Time Off

Paid company holidays

Fitness Center membership

Generous employee discount program on all QS products

Compensation : $20.00 to $23.00 per hour

Posting End Date : 02 / 28 / 2025

Quicksilver Scientific is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This job posting is in compliance with the Colorado "Equal Pay for Equal Work Act."

Salary : $20 - $23

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