What are the responsibilities and job description for the Front Desk Associate position at Boulder Pickleball?
Job Summary
We are seeking a friendly and professional Front Desk Associate to join our Boulder Pickleball team. The ideal candidate will be the first point of contact for our members, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing member check-in's and court assignments, handling reservations, and addressing member inquiries with efficiency and politeness.
Duties
- Greet guests upon arrival with a personalized, friendly, and inviting manner.
- Manage front desk operations, including check-in and court assignment processes.
- Handle reservations through phone systems and online platforms.
- Proper utilization of Court Reserve system, involving processing activity and reservation adjustments, and payments for POS.
- Provide information about the facility's amenities, services, and programming.
- Preparation of upcoming programming.
- Help to ensure all members needs have been met during service both in person, over the phone.
- Address guest concerns promptly and professionally.
- Maintain accurate records of guest accounts and transactions.
- Welcome new protentional members with tour and provide facility information.
- Responds to emergency situations relating to incidents and accidents at facility when needed.
- Ensure proper sanitation and cleanliness of the facility through completion of daily cleaning logs, which includes front desk, entry areas, lobby, and equipment.
- Perform other duties as assigned.
Experience
- Previous experience in a front desk or guest services role is preferred.
- Excellent communication, customer service and problem solving skills.
- Capable of handling fast-paced environment as well as self-motivated to keep busy during slow times.
- Strong phone etiquette and communication skills.
- A background in pickleball or racquet sports will be advantageous.
- Familiarity with court management software is a plus.
About Us
Boulder Pickleball was started in 2019 by Scott Fliegelman in order to provide in-person and online instruction in the Boulder, CO area. In 2021, Kari Holden Fliegelman came onboard with the right operational expertise, and the search was on for the perfect indoor space.
Together, Scott and Kari have a vision for a warm and welcoming facility, where pickleball players of all levels come together to have fun, get better, and compete with old and new friends. The Boulder Pickleball indoor facility opened June 1st, 2023!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Employee discount
Schedule:
- Evenings as needed
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18