What are the responsibilities and job description for the Customer Success Manager position at Radar?
About Radar
Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.
Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.
About the role
Radar is growing our Customer Success team to support our expanding customer base. You’ll serve as a consultative business partner, helping customers maximize the value of their location-based initiatives.
As an early hire on the Customer Success team, you’ll get the chance to shape our CS function and have lots of autonomy and impact. You will report to our VP of Customer Success. This is a NYC-based position located at our headquarters in Union Square. You'll be working from our New York office Monday-Thursday with the opportunity to WFH on Fridays.
For candidates based in the United States, the base salary range for this full-time position is between $100,000 - $135,000/year with an expected On Target Earnings (OTE) between $120,000 - $155,000/year with the opportunity for performance bonuses and incentives.
In addition to cash compensation, Radar offers full-time employees stock option grants under its equity plan. This is a meaningful ownership stake in the company we provide to our employees as we build a category-defining company.
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your exact offer may vary based on market location, job-related skills, experience, and relevant education or training.
What you’ll do:
- Develop an in-depth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization
- Oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership
- Ensure customer success and retention by building strong relationships and knowledge of your customers’ organizations and goals
- Proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time
You should have:
- 2 years of customer success experience
- Strong written and verbal communication skills
- Exceptional organizational skills with a track record of meeting deadlines, coordinating projects from start to finish, and managing time thoughtfully across competing priorities
- Goal-oriented mindset; you take initiative to get things done and are motivated by results
- Eagerness to develop and expand technical expertise and domain knowledge
- Customer success, project management and/or implementation experience, a plus
- Experience working with retail, QSR or mobility customers, a plus
You’ll be working with:
- Carly Pietrobono, VP of Customer Success
- Coby Berman, COO and Co-Founder
- Lily Zalla, Director of Customer Success
- Our Sales and Solution Engineering teams
- Our Engineering team
Benefits and Perks:
- Competitive compensation package and equity plan
- Medical, dental, and vision plans with 100% premiums covered for you
- 401(k) plan with a generous employer match
- Unlimited PTO vacation policy
- Paid parental leave
- Weekly catered breakfast and lunch at our NYC office
- Free CitiBike membership (if based in tri-state area)
- Discounted Gympass memberships
Benefits offering details will be provided if a candidate receives an offer. Benefits may also vary by location.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. Radar does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity any other reason prohibited by law in the provision of employment opportunities and benefits.
Salary : $100,000 - $135,000
