What are the responsibilities and job description for the IT Program Assistant (Temporary) position at Ravinia Festival Association?
Job Description
Job Description
Company DescriptionRavinia® is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the Chicago Symphony Orchestra is featured in six weeks of concerts, many with Chief Conductor Marin Alsop. During the same summer months, Ravinia’s Steans Institute provides young professional classical and jazz musicians with career-advancing training and concert settings.Offstage and year-round, Ravinia’s Reach Teach Play education programs engage 50,000 children and adults—in schools with little to no music curriculum, in our Chicagoland communities, and at our 36-acre park—in our mission to make music equitably accessible to all.
Job Description
Position Summary
Ravinia Information Technology is seeking a temporary IT Program Assistant for our 2025 festival season. The person in this role will provide technical support to staff and will handle a variety of tasks, such as installing software on desktop operating systems, setting up computer and network equipment, running reports and organizing hardware inventory. The individual in this position will also assist with technology projects including the rollout of Windows 11 to all Ravinia desktops.
Reporting to the Senior System Administrator, you are self-motivated and eager to learn system administration according to best practices. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems along with troubleshooting end user issues related to Google Workspace, wireless network, video calls, printers and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.
Duties and Responsibilities
- Serve as a member of Ravinia IT support staff
- Provide first responses to employees relative to software and hardware issues
- Optimize desktop computers as instructed by system administrators
- Assist in the deployment of new computer equipment
- Organize and document spare computer hardware inventory
- Document technical issues
- Run or compile reports
- Pick up IT mail and small packages
- Handle audio / visual and printer support for Ravinia staff
- Assist IT team on small projects and tasks as needed
Qualifications
Knowledge and Skills
Well-organized; able to follow procedures
Customer service skills
Research and problem-solving
Lift, arrange and connect computers, monitors and peripherals
Ability to collaborate and work on a small team
Perform tasks independently across a physical campus environment
Comfortable supporting remote users
Education & Experience
High school diploma
Experience with Windows and / or Apple computer hardware and software
Experience using web-based applications
Prior work experience
Work Environment
Schedule : As the IT Program Assistant, you will work a part-time schedule of 30 to 40 hours per week during the 2025 pre-season and summer concert season (February through August). The preferred schedule is 8 : 30 AM to 3 : 30 PM, Monday through Friday.
Office Location : This position is on-premise at Ravinia Offices, 418 Sheridan Road, Highland Park, IL.
Benefits
Eligible for Illinois Paid Leave plan.
Ravinia is an Equal Opportunity Employer
As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.
