What are the responsibilities and job description for the Customer Success Manager position at Reconnect?
Reconnect provides a continuum of care for individuals dealing with addiction, mental health, or who are justice-involved. We operate in over 40 states to help agencies and participants achieve better outcomes. We’re looking for folks who have a background in criminal justice and are strong communicators. You should be comfortable jumping into a fast-moving organization and learning a lot in a short period of time.
Requirements:
- The primary focus will be to help support Arizona criminal justice agencies with training, on-site support, account management, accelerate usage of our platform, and help support all stakeholders. This will be done on-site and remotely.
- Additional focus will be to help our customer success team with account management, on-boarding, implementation, and any other related customer success activity nationwide.
- This position will also require compliance checks and operation logistics with our national operations team.
- Proactive/self-starter. You need to be a quick learner, proactively looking for ways to engage with potential customers.
- Should be comfortable with and excited about technology
- Travel is a requirement.
Territory: Arizona
Experience:
- 1-3 years of customer success or operation experience
- Experience with CRM programs
- Basic technology experience with cell phones, software, and SAAS products
- Understanding behavioral health and criminal justice markets are a plus.
Compensation
- Based on experience
- 401k with 6% matching
- Health/vision/dental coverage
- PTO
How to apply
- Please send cover letter and resumé to careers@reconnect.io
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Travel reimbursement
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
Travel requirement:
- Up to 50% travel
Work Location: Remote
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: On the road
Salary : $60,000 - $70,000