Patient Care Coordinator/Office Manager

Remarkable Hospice delivers compassionate pain management and expert medical care to patients facing terminal illness. Our dedicated team of care professionals and volunteers provides support to families and communities when they need it most. Are you ready to change lives with your skills and compassion? Apply for a rewarding career providing Remarkable care with Remarkable Hospice today!

This position will be based in our Remarkable Hospice Sherman location.

Job Summary:

The Office Manager/Patient Care Coordinator coordinates office functions according to state, federal, and local regulations, ensuring the smooth and efficient operation of our office environment. You will oversee administrative support to ensure all departments can function effectively. Your organizational skills and leadership abilities will be instrumental in maintaining a productive and positive workplace atmosphere.

Essential Functions:

• Responsible for managing all office functions and processes, including clerical, personnel, medical records, and office machines.

• Assists in the billing process and financial functions as needed.

• Oversees all Agency communications, including telephones, mail, and tracking of physician orders.

• Promotes compliance with all state and federal regulations.

• Stay current with changes in hospice regulations.

• Assists with marketing and payroll functions.

• Promotes Agency philosophy and mission by presenting a positive image to customers.

• Ensures patient assessment visits, including all Homecare Homebased visits, are scheduled and performed timely.

• Prepares weekly clinician schedules once approved by a clinical manager.

• Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.

• Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.

• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered.

• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance-related issues to the Clinical Manager.

• Monitors hospitalized patients communicates and ensures the team follows up as necessary.

• Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, addon visits or disciplines etc.) are included as required.

• Supports Clinical Manager and collaborates to ensure timely communication with patients, clinicians, referral sources, BD team, and other office personnel.

• Runs all applicable reports and responds to workflow, taking appropriate actions.

• Assists with internal or external transfer of patients between care centers and/or Hospice services.

• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serving as liaison with the field for patient supply needs.

Additional Responsibilities:

• Performs other duties as assigned or requested.

• Conforms to all applicable Agency policies and procedures.

• Participates actively in continuing education and in-services.

• Maintains confidentiality of patient information and business trade practices

• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Organizational skills

• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.

• Knowledge of office machines

• Time management

• Cooperative attitude

• Advanced written and verbal interpersonal communication

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.

• Keeps abreast of changes in health care law.

• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

• Education: High School Graduate; 2 years college preferred

• Experience: Data entry experience a plus. Previous billing and computer experience, preferably in hospice or similar operation. Previous health care related payroll and accounts receivable experience

• Skills: Knowledge of office machines preferred, computer skills, excellent interpersonal and organizational skills. Light typing preferred.

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.