Studio Manager - Internal Candidates Only

About Removery

Join us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again!

Removery was formed in 2019 through a merger of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20 years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400 locations across the US, Canada, and Australia over the next 5 years.

Position Overview

The Studio Manager is the studio leader, responsible for the day-to-day operations and success of their assigned studio(s). The Studio Manager ensures a five-star experience is delivered to every Removery client who enters their studio, leveraging their experience and training in both sales and laser to effectively manage staffing, scheduling, change management, performance, service delivery, and ensure operational excellence. The Studio Manager demonstrates our Removery Values of Trustworthy, Passionate, Effective, Focused and Purposeful in all interactions with team members and clients alike.

Position Responsibilities

• Serves as People Leader for all assigned studio personnel, including:
• Coaching on best practices for each individual role
• Managing time and attendance, approving timesheets and time off requests
• Ensuring schedule remains optimized to best support our clients
• Drafting and delivering monthly performance check-ins and bi-annual employee reviews, ensuring employees are set up for success in their individual roles
• Leading change initiatives and serving as cultural champion for the organization
• Conducts interviews for in studio positions ensuring both efficiency and effectiveness of hiring
• Ensures that every client receives a five-star experience in their assigned studio
• Leads daily team huddles, and team meetings as required, ensuring the studio is positioned for success
• Identifies and leads outreach and community activations for their home studio
• Utilizes their studio dashboard and health score reporting to establish goals, metrics, and performance expectations for each studio team member. Trains and up-levels team members to understand and deliver on established expectations
• Oversees the daily cleaning and stewardship of their studio, including management of all facilities work orders, supply orders, equipment repairs, inventory stock, and as-needed requests. Performs and/or assigns tasks, as needed.
• Leads change management initiatives providing feedback on opportunities to improve effectiveness and delivery
• Ensures all compliance policies are adhered for example cash handling, deposits, daily register close, etc.
• Maintains skill level in both laser and sales, performing sales consults and treatments no less than weekly, where credentialing requirements allow. Works in both/either role as staffing needs require.
• Models effective communication, business leadership, and consistently demonstrates our company values
• Travels to support the success of other studios, when necessary
• May serve in various leadership capacities, including Pioneer group, Next Generation, Laser-Focused Leaders, or other organization programs, continuing to evolve Removery operations to improve overall effectiveness, business outcomes, and client impact
• Supports their assigned Regional Manager and Operations Leadership Team in other duties, as assigned
  
  

Position Skills & Requirements

• High school diploma or equivalent
• 1 year of professional experience in a field role with Removery (3 years preferred)
• Team and Client centric approach with creativity to identify opportunities to surprise and delight
• Cross-trained to serve in both sales and laser capacity, or ability to be cross-trained within 3 months in role
• Ability to lead and inspire others motivating their team to exceed expectations
• Strong verbal and written communication skills
• Advanced capabilities using Zenoti and other applications
• Strong mediation and diplomacy skills with the ability to quickly and thoroughly address client escalations and staffing conflict
• Excellent attention to detail
• Empathetic, engaged, and action-oriented problem solver
• Excellent time management, prioritization, and organizational skills
• Self-motivated and solutions oriented
  
  

POSITION KEY PERFORMANCE INDICATORS

• Clean Compliance Reporting
• High team member morale, low studio regrettable turnover
• Meeting Google Review KPI of 25% consistently
• Consistent RM feedback that studio is meeting cleanliness and brand standards
  
  

Benefits

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
• 50K in Life Insurance, at no cost to you! Plus, the option to purchase more
• 120-hours of accrued, paid, vacation time
• Paid Parental Leave
• Eight (8) company paid holidays
• 8 hours of paid volunteer time per year
• Employee Emergency Fund to assist in times of financial hardship
• 401K with generous Company Match
• A Team Member Referral Bonus Program
• Employee Assistance Program – benefits to help you manage daily responsibilities
• Collaborative work environment with an amazing culture committed to diversity and inclusion
• Ongoing Comprehensive Training
  
  

We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.

Equal Opportunity Employer