What are the responsibilities and job description for the Healthcare Customer Service Representative position at RemX?
Location: Louisville KY - Onsite - This is NOT a remote role
PAY: $17
Hours: Monday - Friday 8am - 8pm (Must be flexible)
Training: 3 weeks M – F 8:30A – 5:00 PM (NO TIME OFF FIRST 30 DAYS)
After 90 Days Position does become remote. Must be fully compliant and meeting metrics to qualify for remote.
Time: Temp to Hire
Title: Healthcare Customer Service Representative
Responsibilities
You'll be using the knowledge that you bring to the role by helping others with their general healthcare questions
The candidate will provide excellent customer service with a high volume inbound call model
The candidate will need to be a team player
Assist individuals in understanding their prescription and healthcare product options
De-escalate and provide solutions
Assist patients with program enrollment
Communicate with Primary Care Team and healthcare providers
70 Calls each day
Review plan with patients and be an advocate for patient care
Respond to requests and denials in timely fashion
Qualifications:
Must be able to complete and pass basic computer assessments
Minimum 1 years of high volume call center experience (70 Calls)
1 year in a role where you are actively listening and taking notes
Ability to multitask
Previous stable job history
Able to work 100% on site
Empathetic and able to de-escalate
Reliable and able to provide a empathetic care to all callers
High School diploma/GED - Education Verification will be required
Reliable Transportation and attendance history
Feel free to send UPDATED resume with relevant job experience with this title in the subject line to:
Kehinde.Sosina@remx.com
Salary : $17
