Housekeeping Supervisor

Position Summary

The Housekeeping Supervisor is a key member of the housekeeping department and is responsible for ensuring a clean and safe environment for guests in the hotel and resort. The position serves as a key resource for all housekeeping operations on the property including cleanliness in guestroom, public spaces and laundry.

Essential Functions

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests , and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room list to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Train on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate.
• Strong computer skills and proficient in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for department.
• Well organized, focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally with guests, management, and co-workers.
• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role.

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

• The minimum physical requirements for this position include but are not limited to:
• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com.

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them