TECHNICAL SUPPORT. Respond to support requests through multiple channels and following documented processes. Document support interactions in a company-wide case management system. Advance unresolved issues to senior staff. Research, verify, and document product defects. Manage personal backlog of support requests. Manage customer and partner expectations by providing updates on progress. INTERNAL SUPPORT. Participate in product BETA programs and...
TECHNICAL SUPPORT. Respond to support requests through multiple channels and following documented processes. Document support interactions in a company-wide case management system. Advance unresolved issues to senior staff. Research, verify, and document product defects. Manage personal backlog of support requests. Manage customer and partner expectations by providing updates on progress. INTERNAL SUPPORT. Participate in product BETA programs and...
JOB DESCRIPTION. Engage with company customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities. develop...
JOB DESCRIPTION. Engage with company customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also contribute to multiple proactive support activities. develop...
Responsibilities. Assists in developing the business case for new products or features. Assists in the research of regulatory and compliance requirements and provides preliminary input on analysis of potential implications to existing Products. Supports in the documentation of as-is processes for product management, product enhancements, key findings, and standard methodologies. Supports in the creation and maintenance of the product backlog, pri...
