Front Office Administrator

Company Description

Reston Serenity Smiles is a dental office located in the vibrant Reston Town Center area. Our team offers cutting-edge dental solutions, including clear aligner therapy and sleep appliances, all under one roof. As an out of network provider, we prioritize personalized care and aim to ensure every patient leaves with a healthy, radiant smile they are proud of.

Position Overview:

We are seeking a dynamic and experienced Office Administrator to join our team. This is a full-time, onsite role in Reston, Virginia. The successful candidate will bring experience and skills in all aspects of the dental office front desk, including  engaging with patients, presenting treatment plans, managing financial accounts, and coordinating smooth operations on behalf of the clinical and administrative teams. Must be motivated to learn and grow. If this sounds like you, we want you on our Team! We value longevity and team members with a strong work ethic, problem solving skills, and a knack for communication. 

Key Responsibilities:

• Building relationships with new and existing patients.
• Managing a robust appointment schedule to meet and exceed production goals.  
• Presenting and closing on treatment plans while offering the appropriate financial solutions.
• Establishing and implementing sound business processes through regular reporting and analysis.  
• Navigating insurance eligibility and claim resolution on behalf of patients.
• Maintaining patient accounts and handling accounts receivable.
• Keeping accurate and organized records along with a professional workspace.
• Assisting in marketing the practice and maintaining a social media presence.
• Coordinating with various vendors including labs and equipment providers.

Qualifications

·       High School or equivalent (Required), higher education is a plus

·       Dental Medical Scheduling: 3 years

·       Eaglesoft: 2 years

·       Microsoft Office Suite: 2 years