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Front office Customer Service Representative

Retro Community Management
Saint Charles, IL Full Time
POSTED ON 12/8/2024 CLOSED ON 1/27/2025

What are the responsibilities and job description for the Front office Customer Service Representative position at Retro Community Management?

Community Asscoation Management Customer Service Representative

Duties:
- Conduct outbound calls to customers to provide assistance and support
- Demonstrate excellent phone etiquette and communication skills
- Perform data entry and maintain accurate customer records
- Assist customers in both English and Spanish, as needed
- Utilize multilingual skills to effectively communicate with diverse customer base
- Identify customer needs and provide appropriate solutions
- Demonstrate sales skills by upselling products or services
- Analyze customer inquiries and provide timely and accurate responses

Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills in both English and Spanish
- Proficient in data entry and computer systems
- Ability to analyze customer inquiries and provide appropriate solutions

PLUS if you have Community Association Management Experience

We are seeking a highly motivated individual with excellent communication skills to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for conducting outbound calls, providing assistance to customers, performing data entry, and utilizing your multilingual skills to communicate effectively with our diverse customer base. If you have a passion for sales, excellent phone etiquette, and the ability to analyze customer inquiries, we would love to hear from you.

Benefits:
- Competitive salary
- Paid time off

Requirements:
- High school diploma or equivalent
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer systems
- Bilingual in English and Spanish is preferred

If you are looking for an exciting opportunity to utilize your customer service skills in a fast-paced environment, apply now!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Work Location: In person

Salary : $20 - $25

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