What are the responsibilities and job description for the Outbound Sales Development Representative (SDR) position at Front?
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
This is an Outbound Sales Development Representative (SDR) role at Front, providing a unique opportunity for talented, ambitious individuals who can manage high-velocity top-of-funnel sales qualification while navigating a strategic sales process.
As an SDR, you will be responsible for prospecting and qualifying new customers for Front. We’re building a team that requires a winning attitude, a high sense of urgency, and a passion for sales. You will have the opportunity to help shape processes and build the pipeline to support your Account Executive counterparts immediately. We believe in promotion from within and offer transparent career paths to help you grow in your sales profession.
This role will be based in our Chicago office and will require coming onsite 3 days a week.
What You Will Do
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
This is an Outbound Sales Development Representative (SDR) role at Front, providing a unique opportunity for talented, ambitious individuals who can manage high-velocity top-of-funnel sales qualification while navigating a strategic sales process.
As an SDR, you will be responsible for prospecting and qualifying new customers for Front. We’re building a team that requires a winning attitude, a high sense of urgency, and a passion for sales. You will have the opportunity to help shape processes and build the pipeline to support your Account Executive counterparts immediately. We believe in promotion from within and offer transparent career paths to help you grow in your sales profession.
This role will be based in our Chicago office and will require coming onsite 3 days a week.
What You Will Do
- Become a product expert across our entire platform and understand our competitor landscape.
- High velocity outbound (phone/email/Linkedin) with strategic and thoughtful messaging to prospects.
- Partner with marketing to manage outbound campaigns to increase lead volume.
- Prospect into new accounts using proven outbound tactics.
- Identify, Contact, and qualify potential customers and generate new business opportunities for the company
- Set appointments and follow up on leads
- Track progress towards meeting sales goals
- Maintain and update accurate records in CRM
- Ability to thrive in a fast-paced environment.
- Ability to collaborate with others and work cross-functionally among different teams at Front.
- Desire to join a competitive, team-based environment.
- Previous outbound Sales Development or Business Development experience preferred.
- Strong communication skills, both written and verbal.
- Excellent research and analytical skills.
- Self-motivated with a strong work ethic and a proactive approach.
- Familiarity with CRM software and sales engagement tools.
- Bachelor's degree or equivalent experience.
- A great attitude and ability to collaborate in a small team
- Growth mindset
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Focus Fridays - learn more here!
- Flexibility to work from home 3 days/week (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
Salary : $100
