Director of Housekeeping

Job Overview
We are seeking a dedicated and experienced Director of Housekeeping to oversee all housekeeping operations within our establishment. The ideal candidate will be responsible for maintaining the highest standards of cleanliness and organization, ensuring guest and member satisfaction through exceptional service. This role requires strong leadership skills, a keen eye for detail, and a passion for hospitality.

Responsibilities

• Interview candidates and hire seasonal and year-round employees as needed for the housekeeping department.
• Onboarding and training of new and returning employees which includes but is not limited to Company standards, protocols, and safety.
• Conduct performance reviews as needed and according to Company protocol.
• Provide discipline and coaching to employees as needed.
• Conduct terminations (voluntary and involuntary) following Company protocols and employment best practices and state/federal laws.
• Schedule staff according to business needs. This includes but is not limited to contracting outside services for extra relief during event weeks in season and as needed when short staffed.
• Review timeclock punches and submit accurate and timely payroll reports. Adhere to state and federal wage and hour laws and best practices.
• Schedule and oversee repairs and service of department equipment. Acquire new equipment and materials as needed with approval.
• Provide an annual department budget and adhere to it, notifying the AGM/GM of any discrepancies or adjustments.
• Conduct routine inspections of housekeeping and laundry attendant tasks.
• Maintain organization of the housekeeping department and cleaning procedures across the property with an emphasis on uniformity.
• Ensure staff are communicating efficiently and personably with guests and members, establishing relationships that can assist in all visits being unique and tailored to the individual. This includes but is not limited to becoming familiar with preferences such as refreshing cabin, stocked items, and appropriate cleaning times. All individual requests must be approved by the Director of Housekeeping.
• Delegate tasks and ensure that all housekeeping areas are being completed, including but not limited to bathrooms, dining room, private dining, bar/library, patio, Creek Club, turn house, Golf Shop, Fly Shop, Carol Ann’s, Cottages, Cabins, offices, and any other areas that may require housekeeping assistance.
• Maintain general satisfaction, productivity and morale by handling inquiries, concerns or comments and providing solutions. Acquire feedback from members, guests, and staff to ensure satisfaction and/or implement service improvement ideas.
• Organize and schedule housekeeping staff adhering to all state and federal labor laws.
• Monitor and Manage control of costs in all housekeeping areas by reviewing all purchases. Maintain inventory, estimating quantities needed due to upcoming events, supplies, maintenance, and goods.
• Review and submit accurate payroll records on time.
• Monitor and assist with light cleaning duties to maintain RCCC establishments in a clean and orderly manner. This includes but is not limited to making beds, replenishing linens and stock, cleaning rooms and halls, vacuuming, dusting, taking care of trash, windows, sweeping, and mopping.
• Delegate tasks and monitor task completion for all housekeeping areas, including but not limited to bathrooms, dining room, private dining, bar/library, patio, Creek Club, turn house, Golf Shop, Fly Shop, Cottages, Cabins, offices, and any other areas that may require housekeeping assistance.
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect housekeeping operations. This includes but is not limited to communicating events to housekeeping staff.
• Promptly report member concerns, injuries, accidents, and other high-risk issues to management.
• Promptly report employee and personal or “self” concerns, injuries, accidents, and other high-risk issues to management.
• Follow all corporate standards when working in private residences.
• Effectively and professionally train and coach housekeeping staff regarding but not limited to Company policies, job duties, safety, and sanitation protocols.
• Follow Job Description and Employee Handbook policies and procedures including but not limited to dress code and attendance.
• Attend all mandatory Company meetings and trainings. Lead pre-shift and pre-event department meetings.
• Other duties as assigned.

Requirements

• Work long and perhaps erratic hours which include overtime, split-shifts, nights, weekends, and holidays.
• Must have high level of interpersonal skills with the ability to handle sensitive information appropriately.
• Must have the ability to represent the company in a positive and professional manner.
• Must have strong oral communication skills to tactfully and professionally interact with individuals at all levels.
• Must possess strong verbal communication skills with the ability to effectively present information.
• Must be able to influence others and build positive work environments and relationships through enthusiasm, sociability, supportiveness, insight, and cooperation.
• Must demonstrate the ability to build trust and respect.
• Must work productively, both independently and in various group settings with conflicting interests to achieve completion of common goals.
• Must be self-assured and confident in a variety of settings with a strong belief in own capabilities.
• Must have the ability to exercise good judgment and maintain confidentiality; ability to quickly synthesize information, define problems, collect data, establish facts, and draw valid conclusions in changing situations using sound decision making skills while including appropriate people in the decision-making process.
• Must be able to work independently as well as productively in a team setting.
• Must have the ability to multitask, prioritize, and adapt to unforeseen priority changes.
• Must demonstrate self-reliance, stamina, and drive.
• Must have high levels of objectivity and emotional consistency with the ability to remain level-headed.
• Must have the ability to professionally handle stressful and high-pressure situations.
• Must strive to continuously build knowledge with an open mind to constructive feedback.
• Must obtain and maintain certifications which include but are not limited to CPR/First Aid, Sexual Harassment Prevention and industry specific courses related to chemicals, PPE and safety.
• Must have a valid Driver's License.
• Must have the ability to operate a golf cart and/or vehicle

Join our team as the Director of Housekeeping, where you will play a crucial role in creating a welcoming environment for our guests while leading a dedicated team committed to excellence.

Rock Creek Cattle Company is an equal opportunity employer.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $55,000 - $75,000