What are the responsibilities and job description for the Front Desk Concierge position at ROOST Apartment Hotel?
ROOST Detroit is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.
We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.
Job Duties:
We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.
Job Duties:
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Arrange specialized services for VIP customers
- Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
- Must be able to stand for extended periods and be physically capable of assisting guests with luggage when necessary.
- Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
- Must be computer savvy and be a quick learner.
- Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
- Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.
- Full Health, Vision, Life and Dental Coverage
- 401 K
- Paid Vacation, Holiday, Personal, and Sick days
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