Qualifications. A minimum of 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role, strong communication and interpersonal skills, proficiency in hotel management software (e.g., IQWare, PMS) and Microsoft Office Suite. Flexibility to work various shifts, including holidays, professional appearance and demeanor, ability to problem-solve and think critically.
Key Responsibilities. Guest Services Management. Ensure a smooth and efficient check-in and check-out process for guests, handle and resolve guest complaints in a professional and timely manner, maintain a presence at the front desk during peak times to assist staff and guests. Team Leadership. Supervise, train, and mentor front office staff, including reservationists, bellmen, and concierges, create schedules and manage staffing needs based on o...
About the Role. We are seeking a seasoned Front Office Manager to join our team at Rough Creek Lodge. As a key member of our leadership team, you will be responsible for leading the Front Office team, driving operational excellence, and delivering exceptional guest experiences
Qualifications. A minimum of 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role, strong communication and interpersonal skills, proficiency in hotel management software (e.g., IQWare, PMS) and Microsoft Office Suite. Flexibility to work various shifts, including holidays, professional appearance and demeanor, ability to problem-solve and think critically.
Key Responsibilities. Guest Services Management. Ensure a smooth and efficient check-in and check-out process for guests, handle and resolve guest complaints in a professional and timely manner, maintain a presence at the front desk during peak times to assist staff and guests. Team Leadership. Supervise, train, and mentor front office staff, including reservationists, bellmen, and concierges, create schedules and manage staffing needs based on o...
About the Role. We are seeking a seasoned Front Office Manager to join our team at Rough Creek Lodge. As a key member of our leadership team, you will be responsible for leading the Front Office team, driving operational excellence, and delivering exceptional guest experiences
Job Summary. The Front Office Manager is responsible for overseeing the daily operations of the hotel's Front Office, ensuring guest satisfaction and providing exceptional service. This role involves managing the Front Office team, handling guest complaints, coordinating with other departments, and optimizing revenue
Job Summary. The Front Office Manager is responsible for overseeing the daily operations of the hotel's Front Office, ensuring guest satisfaction and providing exceptional service. This role involves managing the Front Office team, handling guest complaints, coordinating with other departments, and optimizing revenue
Position Summary. Rough Creek Lodge, Ranch & Resort is seeking a Hospitality Services Manager to lead its Front Office team. This role involves overseeing daily operations, ensuring guest satisfaction, and providing exceptional service. The ideal candidate will possess strong leadership skills, be detail-oriented, and have a passion for hospitality. They will manage staff, optimize revenue, and coordinate with other departments. Key Accountabilit...
Job Description. Rough Creek Lodge, Ranch & Resort seeks an experienced professional to oversee the daily operations of its Front Office. As a key member of our team, you will be responsible for ensuring exceptional guest service and satisfaction. The ideal candidate will possess strong leadership skills, be detail-oriented, and have a passion for hospitality. They will supervise, train, and mentor front office staff, including reservationists, b...
Front Office Manager. The Front Office Manager is responsible for overseeing the daily operations of the hotel's Front Office, ensuring guest satisfaction, and providing exceptional service. This role involves managing the Front Office team including: The Front Desk, Nightly Audit, Reservations, Bellman, Welcome Station, Massage & Facial Services, Guest Services and Gift Shop sales. Key Responsibilities. Guest Services Management. Ensure a smooth...
Digital Marketing & Graphics Needed. Title : Marketing 65-70K (Full-Time). Rough Creek Lodge (RCL) and Resort is 90 miles from Downtown Dallas and 70 miles from Downtown Fort Worth. RCL is a five-star Hotel and Restaurant (see www.roughcreek.com). Our Corporate office is located in Plano, Texas near the Shops at Legacy. Role Responsibilities. This role requires a detail-oriented and organized person, with great communication skills, courteous dem...
