Business Process Improvement Manager

Annual Salary: $94,432.00 - $108,597.00 (candidates with significant related experience may be higher)   Description: At Royal Credit Union, we are driven by a passion for excellence in member experience. We are looking for a dynamic and innovative Business Process Improvement Manager to join our team and lead the charge in enhancing our operational processes. If you are a strategic thinker with a knack for process improvement and a love for technology, we want to hear from you!    As the Business Process Improvement Manager, you will lead the Business Process Improvement Team in analyzing and enhancing our operational processes. You will oversee process improvement and automated workflow efforts, ensuring that our solutions are strategically aligned with Royal’s overall business strategy and goals.   Key Responsibilities: Lead and influence the analysis and improvement of processes across the organization, implementing solutions including automated workflows where appropriate. Manage and develop department team members, setting clear goals and monitoring progress. Lead the organization’s use of Nautilus as a document management system. Implement, train, mentor, and execute Royal’s process improvement methodologies, such as Six Sigma, design thinking, and Lean. Plan, implement, monitor, report, and close work requests, defining scope, deliverables, measurements, success criteria, risks, status updates, lessons learned, and securing necessary resources. Communicate and live Royal Credit Union's core purpose, values, and organizational culture daily.   Required Education/Experience: Bachelor’s Degree in Business Administration, Information Technology, or a related field, or equivalent work experience. Three years of experience facilitating process improvement efforts. Two years of experience working on efforts that require a strong technological aptitude with a working knowledge of technology concepts, including automation, data analysis, and information security. Experience mentoring and/or leading individuals.   Preferred Education/Experience: Certification in process improvement methodologies, including Lean or Six Sigma. Previous Supervisory experience.   Work Schedule: This is a full time, exempt level position. Work schedule will vary with the hours of office.   Team Member Benefits Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!   Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.  Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.   Why Join Us? Be part of a team that values innovation and continuous improvement. Work in a collaborative environment where your ideas and contributions are valued. Enjoy opportunities for professional growth and development. Make a meaningful impact on our member experience and operational efficiency.   If you are ready to take on a challenging and rewarding role, apply NOW to join our team at Royal Credit Union!

Salary : $94,432 - $108,597