Billing/Accounts Manager

Job Description

Job Summary 

We are seeking an experienced Billing/Accounts Manager to oversee one of our billing teams, manage customer accounts, and ensure smooth operations. This role requires strong leadership, organizational skills, and a keen eye for detail. If you are a motivated professional who thrives in a dynamic environment, this opportunity is for you. 

Key Responsibilities 

Account Management: 

• Review and approve batches with less than 35% profitability; ensure they align with organizational profitability goals. 
• Serve as the primary contact for all work orders, and ensure customers are informed of alternate contacts during your absence. 
• Develop and implement customer-focused strategies to maintain and enhance profitability. 
• Respond promptly to customer escalations, inquiries, and concerns, and provide regular status updates to ensure satisfaction. 
• Assign work orders daily, prioritizing oldest to newest, to meet the company’s 14-day invoicing turnaround requirement. 
• Facilitate regular customer meetings to strengthen relationships and continuously optimize account profitability. 
• Review WIP/BIP daily to monitor progress and address any outstanding items. 

Billing and Financial Oversight: 

• Review billing team output for accuracy and resolve discrepancies promptly. 
• Monitor work orders daily to ensure all invoicing is completed within 14 days. 
• Ensure contract compliance and conduct weekly reviews of customer account performance to identify and address gaps. 
• Collaborate with accounting to provide accurate, detailed customer data for collections and resolve payment discrepancies. 
• Verify payments and lien waivers to ensure accuracy and compliance with company standards. 

Team Leadership: 

• Manage and develop team members by conducting regular performance reviews, addressing underperformance, and identifying training opportunities. 
• Ensure daily billing goals are met, with the following minimum expectations:  
• Billing Assistant: 15-20 invoices/day 
• Billing Analyst: 20-30 invoices/day 
• Billing Specialist: 30 invoices/day 
• Delegate responsibilities strategically to optimize team efficiency and meet department objectives. 
• Lead weekly team and one-on-one meetings to address challenges, share updates, and foster a collaborative environment. 
• Perform general management duties, including hiring, termination decisions, disciplinary actions, and possible travel for customer meetings or operational coordination.  

Job Qualifications

Skills and Qualifications 

Technical Proficiency: 

• Advanced knowledge of Microsoft Office Suite, Adobe, Google Docs, Excel, and accounting software like Ventus. 

• Familiarity with Service Channel, Office Trax. Verisae, Ecotrak, Nest, Corrigo and other customer portals. 

Key Competencies: 

• Strong analytical, organizational, and time management skills. 

• Excellent written and verbal communication skills, with high attention to detail. 

• Ability to multitask and meet deadlines in a fast-paced environment. 

• Commitment to quality customer service and maintaining confidentiality. 

Requirements: 

• Full-time office-based position. 

• Availability for occasional weekends and overtime. 

Why Join Us? 

This role offers an opportunity to lead a skilled team, work with diverse customer accounts, and make a direct impact on the company's success. We value innovation, efficiency, and proactive leadership. 

Apply today to become a key part of our team! 

Salary : $25 - $28