PJM EIS Technical Support Lead

TITLE: Technical Support Lead

TYPE: contract

LOCATION: Norristown

ONSITE/REMOTE/HYBRID: Remote-occasional onsite travel

START DATE: October 2024

SHIFT: 1st

We are seeking a dynamic Technical Support Team Lead to oversee and contribute to the technical management and development of the Generation Attribute Tracking System (GATS). This role involves leading a small team of developers/testers, collaborating with both internal teams and external vendors, and providing exceptional technical support to both internal and external stakeholders.

Main Responsibilities

• Conduct business analysis to streamline technology processes and update corporate IT policies and procedures accordingly.
• Coordinate a team of 2-3 developers/testers, guiding project work and fostering a collaborative work environment.
• Manage project timelines and deliverables, liaising with external vendors for tasks such as vulnerability assessments and system patching.
• Keen to continuously learn and adapt to evolving business and technology landscapes within EIS.
• Develop and maintain comprehensive technical documentation for the GATS system, covering aspects such as database, UI, and interface design.
• Engage with internal stakeholders, including business leads and customer support teams, to gather requirements, develop business and design documents, and refine SQL queries to aid business operations.
• Deep understanding of the GATS system, EIS operations, and the broader renewable energy market.
• Proven track record in supervising development teams, particularly in UI enhancements and bug fixing.
• Oversee quality assurance processes, including the creation and implementation of test plans.
• Lead technical support efforts, ensuring efficient operation and support for the GATS system, a cornerstone in renewable energy tracking.
• Rigorous testing standards for both API and UI components of the GATS system.
• Strong technical support skills, capable of assisting users with various issues.
• Ability to quickly grasp EIS-specific jargon and effectively communicate with stakeholders at all levels.
  
  

Qualifications

• Bachelor's degree or higher in a relevant field.
• Exceptional attention to detail and multitasking skills.
• Skilled in SQL, with the ability to create and debug code, including queries and stored procedures.
• Adaptability to shift priorities as necessary.
• Solid grasp of the System Development Life Cycle (SDLC).
• Basic knowledge of electricity markets.
• Excellent customer support skills, including effective communication and problem-solving.
• Eagerness to grow and expand responsibilities within the role.
• Proficiency in debugging and maintaining complex systems, especially those with limited documentation.
• Prior experience as a .Net developer preferred, with familiarity in:
• C#
• .NET framework
• ASP.NET and MVC
• SOAP
• SQL Server
• MS Office
  
  

EOE STATEMENT

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.