What are the responsibilities and job description for the Claims Team Lead - Homeowners (Full Time Staff) position at RYZE Claim Solutions?
Overview:
The Team Lead will investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with client guidelines. The Team Lead will lead a time that provides timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production. Must have property claim handling experience.
Key Responsibilities:
- Monitor the day-to-day operations for the claims staff.
- Daily claims focus, assisting with allocation of claims.
- Ongoing feedback to management and client(s).
- Provide management oversight of claims files.
- Responsible for employee timecards and PTO requests, notifying Management as necessary.
- Assist client with escalated queries and provide suitable query resolution.
- Contribute toward continuous improvement and innovation at process and procedure level.
- Assist with interviewing and staffing needs.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree
- 5 plus years of related property claim handling experience
- Experience leading a team preferred
- GuideWire experience required
- Xactimate estimating experience required
- Must hold a valid claims adjusting license
- Familiar with a variety of field concepts, practices and procedures
- Ability to speak Spanish a plus
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