What are the responsibilities and job description for the Dispatcher/Customer Service position at S & R Towing?
Job Description:
We are seeking a highly organized and dependable Towing Company Dispatcher to join our team in Oceanside, CA. As a dispatcher, you will play a critical role in ensuring smooth operations by coordinating drivers, managing service requests, and delivering exceptional customer service.
Key Responsibilities:
- Receive and prioritize incoming calls for towing and roadside assistance.
- Dispatch drivers to service locations efficiently and accurately.
- Monitor driver progress and provide updates to customers as needed.
- Use dispatch software to maintain accurate records of jobs, drivers, and customer interactions.
- Communicate effectively with drivers, customers, and team members to resolve issues promptly.
- Ensure compliance with company policies and safety standards.
Qualifications:
- High school diploma or equivalent.
- Strong communication and multitasking skills.
- Experience in dispatching, customer service, or logistics preferred.
- Familiarity with Oceanside, CA, and surrounding areas is a plus.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency with dispatch or GPS tracking software is an advantage.
Compensation and Benefits:
- Annual salary range: $40,000 to $59,000, based on experience.
- Comprehensive health insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) for vacation, sick days, and personal needs.
- Opportunities for growth and advancement within the company.
Schedule:
- Full-time position with flexible shifts, including evenings and weekends as needed.
How to Apply:
If you are a detail-oriented problem solver with a passion for helping others, we’d love to hear from you! Please send your resume and a brief cover letter to [email@example.com] with the subject line “Dispatcher Application – Oceanside.”
Join our dedicated team and help us keep Oceanside moving!
Job Type: Full-time
Pay: $21.31 - $28.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $40,000 - $59,000