TST- Regional Tech Services Mgr

Position Summary (Purpose of job) :

This position provides specialized, senior technical and training support for customers, staff and external users of Samsung HVAC / Samsung products. Support may be delivered by telephone, via email and / or onsite (or remote using appropriate technologies) and would consist of diagnostic and troubleshooting of product and system issues, assisted start-ups and technical and product training (delivery and content development).

Key Responsibilities

1. Provide remote and / or onsite diagnostic and troubleshooting support to customers on all Samsung Products.

2. Provide remote and / or onsite assisted start-up and commissioning support for all Samsung Products.

3. Perform an analysis of customer training needs in a specific region and work with other team members to determine gaps and implement appropriate actions to improve.

4. Deliver technical / product training (in person or via webinar) in an accurate, compelling and professional manner.

5. Develop training curriculum, training aids (to include videos) and manuals to improve our ability to support our products from a technical perspective.

6. As a Subject Matter Expert work to develop technical content that can be submitted to our Curriculum Development Department for creation / publishing of existing and / or future technical training.

7. Create site visit reports (after each visit) to ensure that findings get communicated in a timely and professional manner.

Minimum Job Qualifications :

Education / Training -

• Bachelor's degree or equivalent with a certificate in Heating, Ventilation, and Air Conditioning or an equivalent combination of education and experience required.
• HVAC License & Certifications preferred.
• 7 - 10 years specialized training and knowledge in HVAC industry.
• Experience researching information and preparing communications.
• 2 years of VRF and mini split experience preferred.

Business Experience -

Specialized Knowledge / Skills -

Working Conditions :

Environment (Office, warehouse, etc.) -

Physical Requirements (Lifting, standing, etc.) -