Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Leadership and Guidance – Ability to lead while effectively providing instruction and guidance to subordinates. Judgment and Decision Making – Able to evaluate the relative costs and benefits of potential actions and decisions within purview and to ...
Operate telephone switchboard to answer, screen and forward calls, provide information, take messages, and schedule appointments. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Learn to operate new office technologies as they are developed and implemented. Memorize and use scripts effectively both over the phone and in person. File and maintain records. Provide information ...
