Museum Assistant

JOB TITLE: Museum Assistant
Reports to: Guest Services Manager

The Santa Barbara Maritime Museum (SBMM), located in the Waterfront Center Building (formerly the Naval Reserve Building), opened its doors to the public in July 2000, with the unique mission to interpret the rich and diverse maritime history of the Santa Barbara Channel. SBMM is an interactive museum – a place where the public can experience maritime culture without leaving the harbor.

From the engaging exhibitions, visitors leave with a love for and better understanding of the Santa Barbara Channel – its abundant marine life, the multiple recreational activities it provides, and the people making a living on its waters.

The museum assistant supports SBMM’s mission by helping to ensure the smooth operation of the museum, including providing a positive guest experience and excellent guest services as well as assistance with maintenance efforts. Additionally, this role helps to oversee museum events by aiding with set-up, vendor needs and inquiries, technical needs (such as audio/visual, lighting, and music), and works with coordinators and/or caterers as needed.

Reporting to the guest services manager, the museum assistant welcomes guests to the museum. This public-facing position maintains a friendly atmosphere while providing information to visitors.

RESPONSIBILITIES

• Open and close the kiosk according to posted procedures.
• Greet and communicate with all guests entering the lobby and as they leave the museum.
• Answer general questions about SBMM and the Waterfront building.
• Confirm ticket purchase prior to museum entrance.
• Sell entry tickets and memberships and process donations.
• Review treasure maps as children leave and provide items from the treasure chest.
• Assist with elevator.
• Maintain a neat and clean appearance of kiosk and lobby.
• Monitor OSBVC volunteers and ensure safe and secure closure.
• Monitor arrival of volunteers.
• Maintain the log of expected guests for staff and staff appointments.
• Coordinate the use of parking passes for guests and volunteers.
• Coordinate the delivery of packages to the Captain on Deck.
• Handle lost items until they are delivered to Harbor Patrol at end of day.
• Assist main office as needed.

REQUIREMENTS

• Excellent English communication skills. Verbal proficiency in Spanish preferred.
• Experience with customer service and desire to work with the public.
• Interact with staff and the public in a friendly manner.
• Proficiency with POS systems.
• Interest in maritime culture and history preferred.
• High school diploma or equivalent.

This is a part-time position with hours ranging from 5 to 20 per week. The starting salary is $18/hour. Benefits include overtime pay, sick pay, and SEP/IRA benefits. Please submit a cover letter and resume to SBMM Guest Relations Manager at jbaker@sbmm.org.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Flexible schedule

Physical Setting:

• Office
• Outdoor work

Schedule:

• 4 hour shift
• 8 hour shift
• Evenings as needed
• Nights as needed
• Weekends as needed

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Santa Barbara, CA 93109 (Required)

Work Location: In person

Salary : $18