What are the responsibilities and job description for the Retail Store Manager position at Schneider Saddlery?
Retail Store Manager (Equestrian experience required)
Company Overview:
For over 75 years, Schneider Saddlery has satisfied millions of customers by providing the largest and most up-to-date selection of quality equestrian products worldwide. Since our founding in 1948 by Milton Schneider, our family-owned company has maintained a dedication to value, product quality, innovation, customer service, and a love and commitment to the equestrian industry.
We seek team players who want to be challenged, who want to contribute to a positive culture, and who view their job as a place to reach their personal potential.
Position Summary:
The Retail Store Manager is a leader with retail experience and a passion for horses. The Manager fosters connection with our internal team and our surrounding equestrian community while leading efforts to prioritize the customer experience, build our customer-base, drive sales, and ensure customer loyalty and repeat business.
Primary Responsibilities:
Store Operations
- Grow store sales through excellence in operations, visual merchandising, and top-level selling
- Develop pipeline of talent within the local community
- Develop strong interdepartmental partnerships with Merchandising, Marketing, Customer Service, Fulfillment, and Human Resources
- Track, analyze, and communicate business results and trends to both the Leadership Team and the Retail Team
Leadership of Associates
- Create an environment of learning through consistent feedback related to selling, product knowledge, and customer experience
- Ensure associates are meeting performance goals, offer feedback, and develop action plans for learning and improving
- Develop a “one team, one goal” mindset
Community & Customer Service
- Build external partnerships and community connections that bring our retail experience to new segments of the equestrian community
- Foster our GIVE selling experience: (G) Greeting (I) Investigate (V) Add Value (E) Extra Mile
- Develop solutions to resolve client and team member questions and concerns
- Implement changes to customer feedback
Merchandising
- Develop creative visual merchandising displays to optimize sales
- Oversee deliveries of product
- Utilize data to inform store design
Experience and Qualifications:
- 2 years of retail management or retail management experience with demonstrated ability to train employees and be an effective salesperson
- Equestrian experience, preferably including multiple riding disciplines
- Outgoing, positive attitude, and a love for horses and customer service and most of all shows great pride in your work
- Exceptional interpersonal and communication skills.
- A strong track record of attracting, coaching, mentoring, developing, retaining a high performing team.
- College Degree preferred
- Detail oriented and organized
- Pass criminal background check
Compensation and Benefits:
- Competitive salary with bonus opportunities. We believe in setting aggressive, measurable goals, working hard, and rewarding success.
- Generous benefits. Full-time employees are eligible for health, dental and vision insurance, short-term and long-term disability, life insurance, 401K, and paid time off. Our employees are our brand ambassadors and are rewarded with a generous employee discount and product stipend.