Help Desk Analyst

Job Description: The Help Desk analyst must have a strong technical background and be able to communicate effectively to understand the problem and explain its solution. They must be customer-oriented and patient when supporting our end-users ranging from students to Administrators. Responsible for supporting District 54 software applications, Teacher and Student laptops, Desktops, ChromeBooks, iPads and Peripherals.

Primary Responsibilities:

· Support District initiatives regarding the integration of technology into instruction

· Serve as the first point of contact for staff seeking technical assistance over the phone or email

· Proven ability to work with a wide range of diverse users with varying technical abilities

· Proven ability to work independently or in a group setting – must be a team player

· Determine the best solution based on the issue and details provided by staff

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support through the District Help Desk Application

· Eagerness to learn new technologies

· Ability to work confidently and securely with sensitive / confidential data

· Assist with District inventory initiatives

· All other duties assigned by the Director of Information Technology or the Technical Team Leaders

Qualifications:

· Proven experience supporting technology in an enterprise environment

· Experience supporting Windows 10 OS

· Microsoft Office – Word, Excel, PowerPoint and Outlook support

· Experience with Google Workspace for Education and Chromebooks

· Experience with Apple iOS and Apple devices

· Ability to diagnose and resolve technical issues

· Excellent oral and written communication skills

· Time management and problem solving skills

· Must be detail oriented

· Asset Inventory experience preferred

· Basic understanding of Wireless networking

· Customer oriented

· Ability to plan and organize and work independently and as a team member

· A certification preferred

· Ability to lift 40 lbs.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $48,000 - $52,000