Customer Account Coordinator

About us

Your Contribution

• Enter customer and market related information into the CRM
• Establish credit limits, while also independently creating credit and debit notes
• Independently process customer inquiries and prepare offers; clarify feasibility and costs
• Manage customer forecasts by using SAP
• Create and track customer orders; inform customers and Sales team in case of deviations
• Update selling prices in SAP in coordination with other responsible departments; document change request in appropriate systems
• Optimize cockpit key figures according to the Sales process and provide support to optimize all departmental processes
• Participate and/or lead projects within area of responsibility
• Coordinate complaints between customers and internal complaint management contacts
• Help onboard new hires
• Support “cross-company” opportunities, including, selling between pharmaceutical packaging sites
• Maintain a safe and clean workstation
• Follow Company policies

Your Profile

• High School Diploma / GED, required
• Associates Degree in Business Administration, or related field, preferred
• Minimum 3 years of experience in Customer Service, Sales or Order Processing
• Knowledge of import/export regulations and processes, desired
• Solid experience in MS Office and SAP, highly preferred
• Knowledge in Sales/Distribution module (SD), Customer Relationship Management module (CRM), Business Intelligence (BI), desired
• Experience working in a fast paced manufacturing setting, preferred
• Understanding of ISO and cGMP, preferred
• Ability to read, write and speak English language

Your Benefits

• Excellent healthcare benefits including medical, dental and vision
• Short and long term disability
• Tuition reimbursement
• Pet insurance
• Paid time off
• Other supplemental benefits available upon election

Please feel free to contact us