What are the responsibilities and job description for the Telecommunicator position at Scotland, County of (NC)?
JOB
Performs responsible public safety communications and administrative support work for the law enforcement, fire, and rescue functions, county agencies, and forestry in the community, including gathering medical information to provide Emergency Medical Dispatch (EMD) information to callers. Receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the county using two way radios, computer aided dispatch, telephone and TDD machines. Work includes interviewing callers to determine the nature of concerns, dispatching personnel and equipment, and maintaining contact with multiple law enforcement, rescue, and fire units. Work also includes operation of electronic dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and involves the performance of detailed record keeping, assisting the public with directions and general information, and monitoring public and private alarms.
EXAMPLE OF DUTIES
EssentialReceives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, emergency medical service, and other law enforcement units. Interviews callers to determine nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system.Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. Maintains communications logs and reports including the nature of calls, actions taken and the times involved.Monitor public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol.Monitors activities of law enforcement officers on patrol and makes radio contact to insure safety; takes and transmits personal and departmental messages.Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow.Answers calls after normal 5pm for utilities, animal control and DSS. AdditionalPerforms routine maintenance of office equipment and work area.Performs other related duties as required.
SUPPLEMENTAL INFORMATION
Must be able to physically perform the basic life operational functions of reaching, lifting, fingering, grasping, talking, hearing, and repetitive motions.Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.Must possess the visual acuity to operate computer equipment, and maintain and review written and computerized records and reports.Criminal records check, drug screen, references and transcripts will be required for the successful candidate; All applications will be considered but not necessarily interviewed.Resume in lieu of a completed application is not acceptable.Degrees must be received from appropriately accredited institutions.We are an Equal Opportunity Employer and E-Verify Participant.
Performs responsible public safety communications and administrative support work for the law enforcement, fire, and rescue functions, county agencies, and forestry in the community, including gathering medical information to provide Emergency Medical Dispatch (EMD) information to callers. Receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the county using two way radios, computer aided dispatch, telephone and TDD machines. Work includes interviewing callers to determine the nature of concerns, dispatching personnel and equipment, and maintaining contact with multiple law enforcement, rescue, and fire units. Work also includes operation of electronic dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and involves the performance of detailed record keeping, assisting the public with directions and general information, and monitoring public and private alarms.
EXAMPLE OF DUTIES
EssentialReceives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, emergency medical service, and other law enforcement units. Interviews callers to determine nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system.Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies. Maintains communications logs and reports including the nature of calls, actions taken and the times involved.Monitor public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol.Monitors activities of law enforcement officers on patrol and makes radio contact to insure safety; takes and transmits personal and departmental messages.Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow.Answers calls after normal 5pm for utilities, animal control and DSS. AdditionalPerforms routine maintenance of office equipment and work area.Performs other related duties as required.
SUPPLEMENTAL INFORMATION
Must be able to physically perform the basic life operational functions of reaching, lifting, fingering, grasping, talking, hearing, and repetitive motions.Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.Must possess the visual acuity to operate computer equipment, and maintain and review written and computerized records and reports.Criminal records check, drug screen, references and transcripts will be required for the successful candidate; All applications will be considered but not necessarily interviewed.Resume in lieu of a completed application is not acceptable.Degrees must be received from appropriately accredited institutions.We are an Equal Opportunity Employer and E-Verify Participant.
