What are the responsibilities and job description for the Member Service Assistant position at Security First Credit Union?
Job Summary
We are seeking a dedicated and enthusiastic Member Services Assistant to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will assist with various financial services, ensuring that all member inquiries are handled efficiently and professionally. Your ability to build strong relationships and manage customer interactions will be key to your success in this position.
Duties
- Provide outstanding customer service by addressing member inquiries and resolving issues promptly.
- Assist members with account management.
- Maintain accurate records of member interactions and transactions using customer relationship management software.
- Process transactions at the cash register, ensuring accuracy in all financial dealings.
- Educate members on available financial products and services, including loan origination options.
- Collaborate with team members to enhance the overall member experience and improve service delivery.
- Uphold compliance with all banking regulations and company policies during member interactions.
Requirements
- Proven experience in customer relationship management or a similar role within the financial services industry is preferred.
- Strong understanding of retail math and basic math skills to accurately process transactions.
- Excellent relationship management skills with the ability to communicate effectively with diverse clientele.
- Familiarity with retail financial operations.
- Ability to work collaboratively in a team environment while maintaining a high level of professionalism.
- Attention to detail and accuracy in handling financial transactions is essential.
- A commitment to providing exceptional service that meets the needs of our members.
Join us as we strive to deliver outstanding service and support to our valued members!
Job Type: Full-time
Pay: From $15.44 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
- Rotating shift
- Weekends as needed
Work Location: In person
Salary : $15