We are seeking a Customer Support Manager to oversee the daily operations of our omni-channel customer support team. This role involves driving performance to meet service level agreements (SLAs), key performance indicators (KPIs), and budget goals. You'll lead a team, providing coaching, training, and development to ensure exceptional customer service. Key responsibilities include managing contact center objectives, forecasting staffing needs, a...
The Training and Rating Specialist plays a key role in supporting the growth and success of Security First Manager’s products and services. This position combines responsibilities in sales, marketing, analytics, training, and vendor management. The role involves developing relationships with key vendors, providing training and support to agency partners, monitoring quality assurance, and ensuring the effective use of sales and rating tools. Work ...
Security First Managers is looking for an experienced first party property Attorney. Successful candidates will use knowledge and skills learned in traditional legal fields to settle legal disputes that arise from claims and are responsible for conducting research, analysis and writing about complex legal issues as part of the Security First litigation team. The selected candidate will manage a caseload of litigated files. Requirements. Florida S...
REMOTE OPPORTUNITY AVAILABLE FOR 2-20 AGENTS. Must be a Florida resident. Job Summary. We are seeking an In-House Insurance Sales Associate to join our team. The ideal candidate will be responsible for promoting and selling Security First insurance products to customers, identifying their needs, and providing them with the best insurance solutions based on their requirements. Focuses on new business conversion and retention for in-house agency an...
