What are the responsibilities and job description for the Dairy Equipment Service Manager position at Seehafer Refrigeration?
Seehafer Refrigeration is a leader in conventional and robotic milking systems service and installation. We are looking to grow our operation based in Sparta Wisconsin serving dairy farms in Western, South Western and Eastern Minnesota. We are looking for the right individual to help serve our customers. Find out more about our company at www.goseehafer.com.
Essential Duties and Responsibilities:
Customer interaction & satisfaction
Ensures our customers are fully serviced in terms of advice, service and maintenance. Determines objectives and KPI’s to achieve best possible performance for the highest customer satisfaction.
Monitors the results of customer satisfaction/NPS and the results of individuals related to service management, handles complaints, informs technicians about possible solutions and ensures follow up.
Carries our preventative and corrective maintenance of dairy equipment, compressors, and peripherals
Takes care of mandatory annual inspections and checks, the installation of Hardware, and firmware updates
Provides 24/7 customer support and assistance during on-call periods, diagnoses breakdowns, and organizes a quick repair onsite or by phone
Provide advice to end users, suggesting improvements when necessary
Build and maintain customer relationships
Refurbish used Lely equipment and make it ready for re-sale
Manage the final phase of newly installed products, make final adjustments, and prepare for activation
New installations: Check settings and advise on the desired settings and customer-specific reports
Business support & administration
Maintain timely administration of parts used in the service registration app and the work carried out
Service Van: Manage the spare parts, warranty parts, and consumable stock. Keep van organized and clean
Engage and participate in Lely Center Service meetings
Stakeholder Management
Identify structural issues and possible product improvements, communicating information from the field to the Manager or relevant stakeholders in the business
Identify cross and upselling opportunities, communicate feedback and customer information to relevant colleagues
Engage and Participate in regular technical meetings, share best practices and knowledge with Service Technicians and Farm Management Support Specialists
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.
Education and/or Experience
Five years of related experience and/or training or an equivalent combination of education and experience
Technical knowledge: Mechanical, electrical, automation, and pneumatics
Knowledge of computers, PC networking, and Business communications
Key Skills and Abilities
Team player who inspires team culture
Employ exceptional problem-solving skills
Ability to work in a fast-paced, multi-tasking environment independently
Skilled at reading, analyzing, and interpreting common and/or product-specific technical information
Strong organizational skills and attention to detail
Effective verbal and written communicator
Ability to collaborate, present information, respond to questions, and provide assistance when working with customers, coworkers, and a wide range of dairy professionals
Grow the adoption and market share of the dealerships full product portfolio and services and increase the use of robotics
Create and develop a dedicated team with the right knowledge and skills to become a professional and sustainable partner for farmers
Job Type: Full-time
Pay: $70,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- On call
- Overtime
Ability to Relocate:
- Sparta, WI: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $110,000