International Operations Coordinator

Qualifications

• 3 years minimum Freight Forwarding specific experience required
• Self-motivated with the ability to establish priorities and work independently
• Understand and comply with import & export regulations
• Excellent time management skills with the ability to continuously multi-task to meet deadlines
• Adequate problem solving
• Professional customer service client interactions on telephone and email with excellent verbal and written communication skills
• Ability to follow standard operating procedures and provide input for continuous improvement
• Superior attention to detail and organizational skills
• Potential to accept on-going training and changes as we continue to grow together
• Computer skills: Microsoft Office including Outlook, Excel, Word, Microsoft 365, & experience in CargoWise is a plus.

Responsibilities

• This position is responsible for delivering excellent customer service while overseeing all aspects of international shipments
• Being an integral role in operations; understanding and identifying customers’ requests
• Respond to requests in a timely manner with accurate information
• Understand costs and revenue to properly protect charges on every job
• Responsible for AES export filings when applicable
• Handling shipments from A to Z with a high level of attention to detail and white-glove service requirements with the ability to follow standard company operating procedures
• Making sure all shipments are properly alerted, routed, tracked, traced until arrival at its final destination and keeping customers and associated parties always informed
• The ability to recognize, research and solve any issues regarding discrepancies
• Quoting customers, understanding, and providing the best-routing solutions
• Work closely with carriers/partners to obtain best/special rates or spot quotes on every job possible
• Obtaining vendor charges and auditing for accuracy and legitimacy
• Assist others with workload, as needed

Benefits

• Insurance options for Employees (and their families)
• Employees can enroll in a 401(k) retirement savings plan with employer match
• Sick Pay
• Vacation Pay
• Paid Holidays
• ** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge
• Pay ranges may be modified in the future
• Other compensation includes, but is not limited to bonuses.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• International Operations: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Hebron, KY 41048 (Required)

Work Location: In person

Salary : $45,000 - $65,000