What are the responsibilities and job description for the Customer Service Representative position at Sharpened Image., Inc.?
Job Description
We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position. Pay $17.00/hr. paid on a weekly basis.
Along with submitting your resume for this position, please complete the Assessment Enclosed: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07c
Alternatively, you can go to http://www.eSkill.com click Login, under 'Test Taker' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Sharpened Image Inc is a full service Human Resource Management Firm.
Sharpened Image Inc is a full service Human Resource Management Firm.
We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position. Pay $17.00/hr. paid on a weekly basis.
Along with submitting your resume for this position, please complete the Assessment Enclosed: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07c
Alternatively, you can go to http://www.eSkill.com click Login, under 'Test Taker' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
- Must be able to submit to and pass a criminal background check
- Must be able to submit to and pass drug screening
- Must have exception customer service skills
- High School Diploma Preferred
Sharpened Image Inc is a full service Human Resource Management Firm.
Sharpened Image Inc is a full service Human Resource Management Firm.
Salary : $17
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