What are the responsibilities and job description for the Hostess/Cashier position at Shinwa Izakaya?
Overview
We are seeking a friendly and efficient Host/Cashier to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibilities will include greeting guests, managing reservations, and processing payments. The ideal candidate will possess excellent customer service skills and a passion for providing exceptional guest experiences in a fast-paced restaurant environment.
Duties
- Greet guests warmly upon arrival and manage seating arrangements to ensure a smooth flow of customers.
- Handle reservations and walk-in guests efficiently while maintaining an organized waitlist.
- Process customer orders accurately using the Aloha POS system, ensuring all transactions are handled with care.
- Provide information about menu items and specials, assisting guests with their selections.
- Maintain cleanliness and organization at the host stand and dining area.
- Address guest inquiries and concerns promptly to enhance guest relations.
- Collaborate with kitchen and service staff to ensure timely service and guest satisfaction.
- Uphold high standards of phone etiquette when answering calls for reservations or inquiries.
Experience
- Previous experience in a restaurant or food service environment is preferred but not required.
- Strong communication skills with an emphasis on customer service and guest relations.
- Familiarity with POS systems, particularly Aloha POS, is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to help guests create memorable dining experiences.
Join our team as a Host/Cashier and contribute to creating an enjoyable atmosphere for our guests!
Job Types: Full-time, Part-time
Pay: $19.00 - $21.83 per hour
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Washington, DC 20016 (Required)
Ability to Relocate:
- Washington, DC 20016: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22