What are the responsibilities and job description for the Customer Service Representative position at Sila Services, LLC?
About Sila Services
Sila is a premier HVAC, Plumbing & Electrical company with 2000 professionals in 40 locations throughout the Northeast, Mid Atlantic, and Midwest.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians throughout a 30 mile radius around Beltsville, MD, in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
- Daily scheduling of field service technicians
- Direct interaction with customers in need of service
- Answer in-bound calls
- Make outbound calls to schedule service and solicit customers for future business
- Dispatch technicians to jobs
- Helping team members with side tasks
- Maintain customer database
- Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
- 1 - 5 years of customer service experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience in a customer service role where the phrase “customer first” was practiced daily
- Experience with Service Titan system is a bonus
Benefits include:
- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $22-25/hr
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday and 1 ½ day Saturday a month
- Overtime
- Weekend availability for on call once a month, must have wifi at home
Ability to commute/relocate:
- Reliable commute to Beltsville, MD daily or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 years (Preferred)
- Service Coordinator: 3 years (Preferred)
- HVAC Industry: 1 year (Preferred)
Work Location: In person
#HP1
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Experience:
- HVAC: 1 year (Preferred)
- Dispatching: 1 year (Preferred)
- Call center: 2 years (Required)
Work Location: In person
Salary : $22 - $25
