Technical Alignment Engineer

simpleroute Technology Alignment Engineers are integral to our success in delivering a path to stabilization for our client’s environments.  They work closely with clients to gain a better understanding of their business goals and present technology solutions that align with those goals as well as the standards set by simpleroute.  TAE’s will also be auditing to an ever-changing set of standards that they will assist in developing and from those audits will make recommendations to the vCIO for formal discussions with the clients.  

As a Technology Alignment Engineer, you will conduct remote and on-site audits of client environments including infrastructure, networks, software, configurations, and much more.  These audits will be done in alignment with a set of internally maintained standards that you will work to keep up to date and evolve with the needs of our clients.  Your ability to clearly communicate these results to the other members of the team is the key to our success and is a main function of a TAE in our internal “ecosystem”. 

Another key function of a Technology Alignment Engineer is onboarding new clients.  This is a process that involves coordination with the client Point of Contact as well as end-users, the internal team, and working towards a cutover day where simpleroute assumes responsibility for the client environment. 

Being empathetic, confident, and thorough in your efforts through these interactions will leave some of the largest impressions on our clients and convey to them our ability to properly guide them to sound decision making.  

Responsibilities 

This role has an approximate workload breakdown as follows: 

Remote/On-site client auditing 60% 
Onboarding new clients 20% 
Coordination with Account Management team 10% 
Professional Services 5% 
Ongoing development of a set of standards to audit clients against 5% 
 

A list of job responsibilities includes: 

• Standards Development: Create and maintain a comprehensive set of technology standards that align with a best practices framework and client business goals.  These standards will be fed into auditing software to build a set of questions to be answered on a regular audit cadence. 

• Compliance Management: Ensure that all client technology systems and processes comply with established standards and regulatory requirements. 

• Technology Audits: Conduct regular remote and on-site technology audits of client environments to identify areas of misalignment and recommend corrective actions to vCIO. 

• Documentation: Maintain accurate documentation of technology standards, audit findings, and alignment activities.  Similarly, maintain consistent effort to improve internal client documentation. 

• Client Onboardings: Conducting client onboardings for new incoming clients. 

• Client Collaboration: Work closely with clients to understand their support needs and provide solutions that align with their business goals wherever possible. Train customers to effectively use their products and services. Maintain a customer-first approach, ensuring all technical inquiries are addressed with professionalism and empathy. 

• Training and Support: Provide training and support to clients and internal teams on technology standards and alignment practices. 

• Reporting: Generate reports on alignment status, compliance levels, and improvement opportunities. 

• Project Management: Manage alignment projects from inception to completion, ensuring timely delivery and adherence to standards. 

• Time Capture: Consistently enter 100% of your time at work in our Professional Services Automation software.  This allows us to better understand the impact clients have on our day to day. 

• Team Collaboration: Collaborate with other departments to ensure a cohesive approach to client support and service delivery as well as engage in our support escalation process. 

• Continuous Learning: Stay updated on the latest technologies and industry trends to provide informed support and recommendations. 

• Automation Identification: Identify needs within the company to automate routine tasks you are working on and in some cases develop them yourself. 

• Process Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the support team. 

• Other tasks as assigned by management.

Requirements 

Candidates should demonstrate knowledge sufficient to provide technical support to end-users. This can be done through a combination of formal education, certifications, and work experience. Three years minimum end-user assistance in an Active Directory environment requested. 

Potential applicants will be required to go on-site. As a result, reliable transportation is required to ensure timely support for clients.  

As with all our positions, a personal background check is required prior to employment. 

Among other criteria, the below requirements will be evaluated in accessing applicants: 

• Excellent analytical and problem-solving skills 

• Ability to break apart complex information and relay in a way end-users can easily understand. 

• Strong inter-personal skills to help address client concerns and issues and strong time management skills to best coordinate other staff. 

• Exposure to networking technologies including Active Directory, DHCP, DNS, firewall configuration, Microsoft Hyper-V, Windows registry, routing, TCP/IP v4/v6, QoS, VMware, VLANs, VPN and wireless. 

• Backup, disaster recovery and data recovery experience. 

• Microsoft Office 365, Microsoft Exchange support and maintenance. 

• Professional Services Automation (PSA) and/or ticketing software experience. 

• Remote monitoring and management (RMM) software experience. 

• Excellent verbal and written communication skills 

• Strong customer service skills 

About simpleroute 

Started in 2009, simpleroute is a growing company with the sole aim to provide the best service possible for end-users. We do this through getting to know our clients, anticipating and meeting their needs and providing excellent service. We offer a challenging yet fun atmosphere and provide ample opportunity for employees to grow both through education and project-based learning. 

simpleroute offers several benefits including: 

• 8 paid holidays 

• Up to 4-weeks PTO with seniority 

• 1-week of sick leave 

• 401k program with up to 4% match 

• Health, dental and vision programs 

• Education opportunities and approved certification reimbursement 

• Gym membership 
• Flexible and fun work environment