IT Service Desk Analyst

Role: IT Service Desk Analyst
Location: Arden Hills, MN – Onsite
Position Type: Contract

Role Description:

• MCSA certification
• Knowledge of scripting languages like PowerShell, Python, etc.
• Knowledge of configuration management tools like Splunk, Quest RMAD, Terraform, etc.
• Knowledge of incident management, problem management, and change management on BMC Remedy

Essential Skills:

• Support for 24/7/365:
• Monitor Windows and Active Directory (AD) Infrastructure Alerts
• Take remedial actions as per defined processes in the environment
• Project Work:
• Provision and decommission Windows OS on virtual machines or physical standalone servers
• DC Promotion/Demotion
• ADDS Migration
• Patching and Upgrades
• Incident Management:
• Respond to and resolve tickets before SLA breaches
• Infrastructure Maintenance:
• Update email and call details for downtime/non-downtime maintenance
• Server Maintenance:
• Setup blackouts and perform shutdown/reboot of servers as required during maintenance work

Desirable Skills:

• Windows Server Administration:
• Installation, configuration, management, and troubleshooting related to booting, performance, and permissions
• File Share Permissions management
• Windows Server provisioning and decommissioning (VM/Physical)
• Server hardware maintenance and troubleshooting
• Active Directory (AD) Administration:
• AD promotion/demotion, Group Policy (GP) creation/update, AD replication troubleshooting
• Extensive knowledge on AD Site services, replication, logon troubleshooting, and GP-related troubleshooting
• AD migration to the latest platform
• Azure AD Sync
• DNS/DHCP Administration:
• DNS record creation
• DHCP scope creation
• Virtualization Management:
• VCenter/ESXi installation, configuration, and management
• VROPS report creation
• VCenter/ESXi/VM performance troubleshooting
• Cloud Knowledge:
• Knowledge of AWS/Azure and cloud fundamentals
• ITIL Service Management:
• Exposure to incident, problem, and change management
• Work Environment Flexibility:
• Ability to work rotational shifts, including night shifts, in a 24x7 environment
• Knowledge Sharing and Collaboration:
• Knowledge sharing, escalation procedures, and collaboration skills

Job Type: Contract

Pay: $22.55 - $30.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 6 years (Required)
• Windows: 3 years (Preferred)

Ability to Commute:

• Arden Hills, MN 55112 (Required)

Ability to Relocate:

• Arden Hills, MN 55112: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $30