The Casino Host - Executive is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations. Maintains relationships and markets our gaming product and amenities to valued guests. Greets Casino guests and participates in social events and sp...
The Casino Host - Executive is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations. Maintains relationships and markets our gaming product and amenities to valued guests. Greets Casino guests and participates in social events and sp...
The Casino Host - Executive is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations. Maintains relationships and markets our gaming product and amenities to valued guests. Greets Casino guests and participates in social events and sp...
The Guest Care Manager has a key role within the Guest Care team. This manager serves as the leader of the Call Center, owning the comprehensive operations success for that team. The manager is also responsible for developing and leading a team of Guest Care Representatives. This includes oversight of onboarding, training performance management, and coaching of a diverse team. Acts as a role model to all team members, always presents oneself as a...
Manages the VIP Specialist Team initiatives by developing programs specifically geared to VIP guests and the processes by which they are measured. Develops and implements training programs for VIP Specialists that are specifically geared toward attracting and retaining VIP guests. Assigns both recurring and event-based communication tasks to the VIP Specialist team. Responsible for completing performance evaluations, training guidelines / coachin...
The Guest Experience Manager serves as the voice of the guest and will influence property decision making through CX data. They will be responsible for overseeing and enhancing the guest journey, ensuring every touchpoint is consistently up to company standards. This manager is responsible for developing and leading a team of Guest Experience Specialists who stay connected with our most valuable guests. These interactions include surveys, social ...
The Player Services Supervisor is responsible for overseeing club and bus marketing activities. Manages operations and team members, communicates direction that creates a winning atmosphere for guests and team members alike. Assists Player Services Manager with all department activities including department equipment ordering, installations and training. Assists in the overseeing of the interviewing, selection, training, and discipline process of...
The VIP Visit Specialist is responsible for coordinating VIP guest visits by providing superior guest service via multiple modes of communication and ensuring player development support for Casino Host team. Must be fluent in both English and Spanish. Evaluates player ratings to determine access and availability of Marketing events and promotions whether event is on or off property. Manages requests from outside property partners. Works closely w...
The IT Technician I is responsible for supporting and maintaining in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Assists in developing long-term strateg...
The Main Banker is responsible for supporting the Shift Manager of Cage in balancing the Casino Cage after combining all cash and cash equivalents, combined with the Chip, Voucher, Count Room, and Check Bank balance sheets. Receives cash, vouchers, chips, jackpot payout slips, and cash equivalents from general cashiers. Receives cash from the count room. Prepares the overall cage reconciliation and accounting records. Prepares the daily bank depo...
The Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience. Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records. Maintains equipment to approved standards and schedules and strives for 100% game uptime. Assists guests with property and game informat...
A Security Officer is responsible for ensuring the safety of our guests, employees, and the assets of the company. Responsible for the safety of all guests and employees of the casino/hotel. Records investigation and incident reports in a timely manner. Provides customer service to all guests when needed. Assists with the transfer of money and chips from casino floor. Patrols casino/hotel during shift to ensure safety. Maintains casino rules, pol...
