What are the responsibilities and job description for the Collections Manager position at SME?
The Opportunity:
The Collections Manager will oversee and streamline our accounts receivable processes, ensuring timely collections from clients while maintaining positive client relationships. This role requires a detail-oriented, proactive professional who can balance assertiveness with diplomacy in managing outstanding invoices for a professional services firm.
Responsibilities:
- Lead the collections process for accounts receivable, including monitoring aged receivables and implementing effective strategies to ensure timely payments.
- Develop and maintain strong relationships with clients to address and resolve payment issues while upholding the firm’s commitment to exceptional client service.
- Collaborate with project managers, project coordinators and accounting team to resolve payment issues.
- Create and manage reports on collection metrics, accounts receivable aging, and cash flow forecasts for senior leadership.
- Implement and refine collection policies and procedures to improve efficiency and reduce outstanding accounts receivable.
- Coordinate with legal teams as necessary for escalated collection efforts.
- Stay up to date on industry best practices and applicable regulations related to collections and accounts receivable.
- Assist Accounting Team with preparation of Lien Waivers, Sworn Statements and other documentation required for clients to pay invoices.
- Assist Accounting Team with processing of cash receipts and other miscellaneous accounting tasks.
Requirements:
- Minimum of 5 years of experience in collections, preferably within the professional services or consulting industry.
- Demonstrated success in reducing outstanding receivables and improving cash flow.
- Excellent interpersonal and communication skills, with the ability to navigate sensitive financial discussions professionally.
- Proficiency in accounting software and tools (i.e. Microsoft Office Suite, Deltek Vantage Point).
- High level of attention to detail, organization, and problem-solving abilities.
- Ability to analyze data and generate actionable insights for continuous improvement.
SME's Core Values:
- Honesty and Integrity
- Respect
- Selfless Service
- Teamwork
- Practical Solutions
Benefits:
At SME, we believe that taking care of our employees is the cornerstone of our success. Our commitment to your well-being goes beyond a job- it is about helping you thrive both personally and professionally. We offer a benefits package that is not simply meeting an expectation, but a key component of your overall job satisfaction. The following list highlights many of the benefits SME offers its employees.
- SME provides Medical, Dental, and Vision after 30 days of employment.
- SME covers the premium cost of medical insurance so that you and your families never have to worry about the costs of healthcare.
- 401k match
- Yearly profit sharing that goes directly into your 401k
- Yearly performance bonuses
- Yearly wage evaluations
- Flexible Spending Account
- Tuition Reimbursement
- Competitive Paid Time Off
- Volunteer Time Off
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
