Human Factors Engineer

About Us

At SoarTech, we recognize that Artificial Intelligence (AI) is an essential force-multiplier for humans. Since our founding in 1998, our core mission has been to solve the most sophisticated problems faced by the military by supporting our warfighters with advanced AI solutions. Our technologies are developed to learn and adapt to new data and situations effectively and efficiently. We combine leading experts in research and engineering to develop unique, impactful solutions that save time, money, and lives.

SoarTech is growing and we are looking for individuals interested in helping research, develop, and implement AI technology.

Job Description

We are looking for Human Factor Engineers that can support the development of AI technology products that solve sophisticated problems. Human Factors Engineers ensure that the developed product meets the client’s needs and bridges the gap between scientists (R&D), project managers, engineers, and the client. SoarTech team members are continuous learners and are open to developing their skills and talents to support our mission of solving the military’s toughest problems. Human Factors Engineers embrace and represent the SoarTech Core Values (Innovative, Honest, Customer Focused, Respectful, Have Integrity, and Value People) in all aspects of their duties and responsibilities.

Duties and Responsibilities

• Collaborate with clients to identify product success criteria, including conducting or assisting with user needs identification activities such as task analysis, interviews, and focus groups.
• Work with clients to elicit, document, validate, and manage product requirements including software, hardware, functional, and non-functional requirements.
• Translate product requirements into system designs including data structures/information architectures, user flows, use case trees, and UI designs.
• Develop and apply testing processes for products to meet client needs.
• Develop metrics for evaluating quality and success/completion at all stages in the systems development process.
• Investigate causes of bugs and defects and map solutions.
• Develop and maintain documentation for product delivery, including software system descriptions, software requirements, and help documentation.
• Make recommendations regarding usability concerns arising from security and compliance of a software system.
• Work with the Technical Lead to populate and manage the product backlog.
• Other duties as assigned.

Required Skills and Experience

• Bachelor’s degree in Systems Engineering, Cognitive Psychology, or an area related to Human Factors or user-centered design, or related field.
• 2 years of systems engineering experience in a similar scope, program, and/or technical environment.
• Experience with and in-depth knowledge of Requirements Engineering.
• Experience with QA or QA-related activities.
• Experience with user testing.
• Ability to understand problems from a big picture and break them down into tangible tasks and components that you can match with realistic solutions.
• Strong written, oral, and public speaking communication skills.
• Strong understanding of software development.
• Experience using task tracking and project management software, such as GitLab or Jira.
• Ability to travel up to 10-25% to support technical presentations, testing, and integration.
• Ability to obtain and maintain a Department of Defense (DOD) Security Clearance.

Preferred Skills (Not Required)

• An advanced degree in Human Factors, Systems Engineering, or a related field.
• A related certification, such as Certified Professional for Requirements Engineering (CPRE)
• Expertise in user interface design including wireframing and/or prototyping.
• Experience with Model Based Systems Engineering (MBSE)
• Knowledge or experience in any of the following technology areas:
• Intelligent or mixed-modal user interfaces
• Machine learning, cognitive modeling, multi-agent systems, or related algorithms
• Decision support systems
• Simulation and game development
• Experience managing projects or working on projects for defense or aerospace technology platforms.
• A Department of Defense (DOD) Security Clearance.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.