What are the responsibilities and job description for the Call Center Supervisor position at Sound Window & Door Inc. DBA Renewal by Andersen?
Job Description
Job Description
Description :
Join our team at our new office in Boise! We're seeking a call center Supervisor to add to our Inside Sales Center. This position plays a key role in leading our team of agents across lead conversion, appointment scheduling, and overall performance. We are a leader in the window industry and looking for like-minded individuals to join and grow our organization.
Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!
Take a look into our Inside Sales Center as a whole : https : / / youtu.be / mejDqEmCNL0
Check out our Call Center Agent role : https : / / youtu.be / A4fhf5H4nxA
Check out our Appointment Confirmations role : https : / / youtu.be / zAZODk78wJI
The Role - What You'll Be Doing :
- Lead, coach and mentor our Inside Sales teams to meet performance goals
- Assist in recruitment and onboarding efforts
- Provide ongoing development for current agents
- Proactively analyze metrics to adjust strategies to achieve performance goals
- Ensure effective appointment scheduling and territory allocation
- Monitor calls for quality assurance
- Handle escalated calls
- Work with fellow departments to ensure smooth lead flow
- Foster a high performance, team-oriented culture
- Support our culture of delighting internal and external customers
- Participate fellow departments' initiatives and projects as directed by the ISC Manager or Marketing Director
What’s In It For You – The Benefits
Requirements :
What You’ll Bring – The Person
