What are the responsibilities and job description for the Member Services position at South Cove Community Health Center, Inc.?
Company Profile:
When you join the growing South Cove team, you're not just taking a job, you’re making a difference in people’s lives.
South Cove Community Health Center is looking for a candidate who can speak Mandarin AND Cantonese. South Cove is the premier Asian primary health care provider in the Greater Boston area. We have been providing value-based health care to the Boston Chinatown’s community for over 50 years and have expanded our delivery of care into the cities of Quincy and Malden. We now offer many services including medical, dental, optometry, obstetrics and gynecology, behavioral health, imaging, and many other services.
Available Shifts:
Monday to Friday, 40 hours/week,
Pay Scale: Starting $19/hour
Benefits:
Health insurance
401K and Profit Sharing Retirement Plan
Long-term and short-term disability
Group term life insurance
Paid Time off
Holiday
Medical Care spending account and Dependent Care spending
In-house health services discount for staff and immediate family members
Essential Functions and Job Duties:
· Greets, welcomes and directs all patients/clients appropriately.
· Performs check-in functions for patients:
Ø Register New Patients (includes taking patient’s ID picture)
Ø Gathers most current patient’s demographic and insurance data from existing patients when needed
Ø Updates the data in the system and prints the updated Front page to Medical Records.
Ø Verifies eligibility of coverage (e.g. Mass Health, sliding free, other 3rd party payers)
Ø Refers patient to Social Services for any issues related to health insurance needs. .
Ø Check-in patients.
Ø Collects co-pay when necessary.
· Direct patients to the clinic.
· Performs patient scheduling functions:
Ø Schedules patients’ walk-in appointment according to each clinic scheduling guidelines.
Ø Consults the triage nurse for any exceptions from the guidelines.
Ø Screens in-coming calls and transfers the calls appropriately if necessary.
Ø Takes messages and delivers to the appropriate parties in a timely manner.
· Performs opening and closing the clinic functions
· Others functions
Ø Maintains a clean, neat and well stocked work area at all times
Ø Projects neat, clean and professional appearance
Ø Treats patients and co-workers with respect
Ø Performs other duties as assigned
Ø Consistently demonstrates SCCHC’s mission and values statement
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Language:
- Cantonese AND Mandarin (Preferred)
Ability to Relocate:
- Malden, MA 02148: Relocate before starting work (Required)
Work Location: In person
Salary : $19
