What are the responsibilities and job description for the Customer Services Representative (Freelance/PT) position at South Florida PBS?
Customer Services Representative (Freelance/PT)
Excellent opportunity for the right candidate to join our team. Responsible for assisting with support activities in the Member Services Department. Will assist in providing high quality member service support via telephone, e-mail, mail and in person. Will work independently and as part of a team to resolve a diverse set of issues for viewers and members. Manages members account regarding inquiries, billing issues, premiums, data entry and more. Assist with and may be required to attend on-air pledge drives, concerts and special events designed to cultivate and strengthen relationship with members and viewers. During campaigns will supervise and train volunteers as needed. Assists in the maintenance and accuracy of all entries into all associated databases as well as the online donation website.
Ideal candidate will be a high school graduate with one year of customer service experience. Has working knowledge of Microsoft Office. Excellent organizational skills and attention to detail is a must! Good oral and written communication and people skills with a keen ability to relate well with others is essential to this position. This position requires a flexible schedule; will work occasional nights and weekends. Must have good comprehensive and documentation skills, strong time management skills and must maintain excellent attendance.
This position requires you to perform work at our SFPBS facility located in Boynton Beach. All offers of employment are contingent upon clear results of background checks and drug tests.
South Florida PBS is a community-licensed public television station serving South Florida from the Treasure Coast to the Florida Keys. South Florida PBS produces and provides programs and services to the community through varied media platforms. The region served is dynamic, diverse and rich in arts and culture.
Send resume with cover letter to: South Florida PBS, HR, P.O. Box 610002, Miami, FL 33261-0002, or humanresources@wpbt.org, EOE, M/F/D/V