Senior Admissions Representative

SUMMARY: Under supervision from the Director of Admissions, the Sr. Admissions Representative is responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institution policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of prospect phone contacts to secure appointments and interview activity and conduct follow-up activity with unresolved interviewees and future class applicants. They will work interdepartmentally with student support services to ensure students are maintained and successfully matriculated.  As needed, the Sr. AR will work with/train new ARs for their first 6months. Trainings will be focused on processes and appropriate student communication strategies.  Must be flexible with extended hours and days of work, when necessary, to meet the needs of partners and the campus. Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion.   KEY JOB ELEMENTS: Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators. Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered. Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for enrollment based upon career goal compatibility. Accurately forecast projected new students on a periodic basis for admissions leadership.   Consistently conduct follow-up meetings, monthly at minimum, with all applicants to ensure successful matriculation. Assist other personnel and departments with data collection and problem solving. Participate in appropriate recruitment and enrollment activities including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, employer partnerships, etc. Coach new Admissions Representatives during their first 6 months in position.  This is to include admissions processing, Creatio (CRM) fundamentals, outreach and data base strategies.  The training will be a combination of structured trainings, shadowing, observations/guidance and follow up. Act as team lead in the absence of Director of Admissions.  This will include leading team meeting/huddles, maintaining appropriate coverage for incoming call transfers and campus appointments. Other duties as assigned.     JOB REQUIREMENTS:   Bachelor’s Degree preferably in a business or sales related discipline.  Minimum of 2 years admissions advising and/or management experience is required. 1-year experience as an Admissions Representative with South University. Proven experience in meeting/exceeding sales goals. Serve effectively as a member of a team. Ability to work a flexible schedule, including evening and weekends as required. Demonstrated job knowledge and leadership skills. Incumbent must not have any compliance infractions within the past 12 months. Excellent written and verbal communication skills. Strong interpersonal skills with both faculty and student populations. Superior organizational and problem resolution skills. Goal oriented and highly ethical. Strong expertise with MS Office as well as field related hardware and software packages and systems for reporting features.   ENVIRONMENT:        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.   South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.