What are the responsibilities and job description for the Guest Services Agent position at Southern Hotel?
We are looking for a full time Guest Services Agent to join the team. This position does require open availability, including weekends and holidays.
Position Summary
Guest Service Agent is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Guest Service Agent develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
**Must be available to work weekends and holidays.**
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Portraying a positive company image and engaging in professional and friendly communications with guests
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to guests needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, stocking shelves, and performing other clerical duties
- Referring any guests questions regarding products or services to the appropriate person
- Establishing and maintaining guests profiles and preparing claim forms
- Maintaining the inventory and informing the supervisor of stocking needs
- Cleaning equipment and assisting with the maintenance of equipment and supplies
- Performing accurate company-required recordkeeping
- Efficiently and correctly corresponding with third-party providers to obtain payments
- Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
- Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
- Following-up on orders to ensure delivery by specified dates
- Preparing receipts and shipping documents
- Performing other duties as assigned
- Familiarity with navigating and utilizing Google Suite
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
- Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
- Excellent oral/written communication skills
- Excellent customer relationship skills
- Excellent organization skills
- Ability to multi-task
- Ability to work in a team environment and take direction from management and supervisors
- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $14