Front Desk Representative, PT

Position Title: Front Desk Representative

Department: Riley Hotel & Conference Center

Date Prepared: April 2022

FLSA Status: Hourly

Part Time

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Summary:

This position acts as the first point of contact for clients, visitors, and guests. Being the prime interface between the hotel services, he or she will check in guests, provide information regarding the Riley Center, and answer questions of visitors. He or she will answer the phone for the Riley Center and transfer clients to proper departments within the Riley Center. He or she welcomes all visitors with a servant’s attitude. He or she will work 28 hours per week. Applicants should have a flexible schedule being able to work days, evenings, weekends, and holidays. This position will report directly to the Riley Center General Manager.

Essential Job Functions / Responsibilities

• Demonstrate a Spirit of Service—We are relationship focused and are here to serve with enthusiasm. We are driven to exceed expectations by listening, leading, solving problems, and over-delivering what we promise.
• Pursue Excellence—We passionately do all things to honor Christ and to demonstrate the utmost hospitality. Quality permeates all that we do.
• Act with Integrity—Our relationships are founded on honesty, trust, respect, and humility. Teamwork is punctuated by transparent communication and flexibility.
• Practice and Advance Stewardship—We preserve our property and resources and optimize profitability, acknowledging the sacrificial gifts from churches and ministry partners that undergird us.
• Interact with the guests by phone, in person, and by email to handle requests for accommodations
• Check the availability of accommodations and assigning rooms
• Collect detailed information while guests are registering
• Issue accommodation keys to guests
• Provide accurate billing information
• Settle guest payments at the time of check out
• Ensure overall guest satisfaction
• Welcome all visitors of the Riley Center and provide information regarding room locations, conference information, and SWBTS campus information
• Act as a liaison between the Riley Center General Manager, housekeeping, and other employees and the guest regarding requests
• Provide organization to the Front Desk area regarding records, guest information, and process for ease of access and reference
• Perform other related duties as assigned and specific to area of responsibility

Skills / Requirements

• Familiarity with Cloudbeds software is not required but preferred
• Hotel front desk experience not required but preferred
• Excellent verbal and written communication skills.
• Exhibit exemplary social skills and ensure considerate interactions with guests, staff, and other SWBTS departments
• Must enjoy interacting with a diverse group of people from all backgrounds and age groups
• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team
• Possess a strong work ethic and initiative
• Ability to multi-task, pay attention to detail, and be a team player
• Expectation to strive for personal and professional growth in leadership and general ministry effectiveness
• Understand their respective roles and responsibilities in the hotel and front desk as an operation

Qualifications / Education:

• High School Diploma or GED
• Minimum of 2 years’ experience preferred, but not required
• Successful completion of background check, MVR, and credit check may be required.

Supervision:

• This position does not oversee other employees.
• This position will report to the Riley Center General Manager.

Decision-Making Responsibilities:

• Yes – Making decisions on everyday reservations

Exposure to Confidential Information

• Yes

Physical Requirements

• Employment is generally in an office setting which requires personnel to be able to interact with others by various means of communicate and be able to traverse campus by any mode of personal transportation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.

About Southwestern Baptist Theological Seminary

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America’s rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll’s unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary’s mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.