What are the responsibilities and job description for the Medical Front Desk Representative- FHCA position at Catalyst Physician Group?
Company Overview
At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 90 physicians and 500 employees operates across 19 locations in North Texas, providing personalized, accessible care that helps communities thrive.
At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
Job Summary
As a Front Desk Representative, you will work under general supervision to ensure patients have a positive first impression of the organization by completing the check-in process effectively and efficiently.
Role and Responsibilities
- Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
- Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation. Verify patient identity and demographics and enter changes into the practice management system. Direct patients to the appropriate waiting area.
- Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
- Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification systems.
- Receive, sort, and distribute mail to the appropriate department.
- Scan patient documents including insurance information into the EMR system.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Provide clerical support to other departments.
- Collaborate and work as a team with other departments.
- May perform other duties as assigned.
Minimum Qualifications and Requirements
- High School Diploma or equivalent required.
- Proficient interpersonal relations and communication skills.
- Follows all organization policies and procedures regarding insurance protocols and procedures.
- Excellent customer service skills.
- Upholds HIPAA and PHI regulations.
- Punctual and dependable for assigned shifts.
Preferred Experience
- 2 years' experience in customer service or healthcare facility preferred.
- Experience with ATHENA EMR.
- Physical Requirements
- Office environment.
- Sitting, standing, walking, and/or moving up to 8 hours per day.
- Lifting up to 25 pounds.
Competitive Benefit Package
- Compensation commensurate with experience.
- Medical, Dental, Vision Insurance.
- Short/Long term disability Insurance.
- 401K with employer match.
- Health Savings Account options.
- Paid Holidays and PTO.
- Referral Programs.
- Professional Development Opportunities.
