Employee Housing Manager

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.

The Housing Manager will be responsible for management and administration of the Associate housing and transportation program for Spanish Peaks Mountain Club (SPMC).

ESSENTIAL JOB FUNCTIONS

Duties will include, but are not limited to:

Associate Housing:

• Oversee the housing program for SPMC year-round and seasonal associates.
• Secure housing in the vicinity of the property and nearby surrounding areas by working directly with Property Management organizations and/or private owners to obtain long-term leases within scope of budget, fit and availability.
• Maintain and keep any third-party housing software systems up to date; run reports as requested.
• Understand associate housing needs, communicate housing options, cost for different housing units and manage placement.
• Strive to make the associate living experience comfortable.
• Order supplies such as furniture and soft goods; maintain adequate inventory of supplies and track and ensure retrieval of items that are loaned out.
• Arrange utility hookups; manage payment on utilities and ensure financial viability.
• Oversee financial payments and reconciliations of rent, lease and utility payments.
• Ensure registration, check in/out processes are adhered to and rent is collected in a timely manner.
• Manage complex Associate and Owner relations.
• Coordinate the greeting of new arrivals and tours of the housing area.
• Communicate and conduct room inspections; report any damage.
• Track housing maintenance issues, place maintenance requests, ensure completion and maintain records.
• Work with the People department to advise associates in advance of new roommate arrivals.
• Manage process for late hour lockouts, after hours phone messages, emergencies, etc.
• Supervise and coordinate the scheduling of room cleanings as needed.
• Conduct rounds and enforce housing policies including quiet hours; record housing incidents and inappropriate behavior and contact the Director of People and/or Security when necessary.
• Arrange for cleaning of public areas inside and outside housing buildings, including vacuum carpets, sweep and mop floors, clean stairwells, wash door windows, remove trash, empty recycle bins and clean as necessary, dust/clean throughout all lobbies, entrances and laundry rooms to maintain a clean and safe living environment.
• Communicate and enforce housing Emergency Procedures to all residents and handle emergency phone calls as necessary.
• Oversee home and safety inspections if applicable.

Associate Transportation:

• Ensure transportation is compliant with state and federal law; and rules are followed when transporting Associates
• Work closely with third-party transportation providers to ensure needs are being met; ensure driver complaints (missed or late shuttles, changes to location of pick up/drops offs) are addressed promptly
• Organize the process for shuttle transportation of Associates including trips to/from the airport and housing units (arrivals/departures) and trips to Bozeman and other locations for shopping and/or events
• Drive company vehicle to pick-up and drop-off arriving and departing staff as necessary and to assist with activities related to transportation.
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent; Bachelor’s degree preferred
• 1-3 years of experience managing associate housing and/or transportation programs
• Minimum 1-2 years of supervisory or management experience
• Experience in a luxury hotel and/or club environment strongly preferred
• Excellent communication and organizational skills
• Ability to interact efficiently with residents, peers, management and vendors.
• Must possess highest level of customer service and keep Associate satisfaction top of mind
• Excellent computer skills using Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Valid driver’s license
• Ability to calmly and effectively resolve employee problems and concerns in a timely and professional manner.
• Knowledge of proper use of cleaning supplies and proper cleaning techniques preferred.
• Exceptional interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures.
• Must be extremely detail oriented and organized with ability to multi-task
• Ability to manage complex associate relations with discretion
• Flexibility of hours and willingness to work off hours as needed including holidays and weekends.
• Knowledge of StarRez housing platform is preferred.

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by club environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 30 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.

Spanish Peaks offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Free Ski Pass to Big Sky Resort or Wellness Bonus (Full-time associates only)
• 401k eligibility and bi-weekly match
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season Employee Appreciation Day
• Access to Employee Store in Bozeman
• Free Associate Shuttle from Big Sky Town Center to Clubhouse
• 2 Skyline Passes to Bozeman per month

For more information about Spanish Peaks Mountain Club, visit https://spanishpeaks.com/.