Medical Front Office Lead

The Front Desk Lead will work closely with the front desk team members to ensure efficient and organized operations and act as a point of contact for the front desk department. The front desk lead is expected to attend leadership meetings, communicate pertinent information and liaise between departments.

Minimum qualifications:

• High School Diploma/GED equivalent
• Two years supervisory experience preferred
• 2 years medical office experience
• Medical scheduling experience required
• Medical Terminology required
• Computer and electronic medical record system knowledge
• Financial, medical billing, and insurance background preferred
• Knowledge, Skills, and Abilities Required:

· Must have strong organizational and communication skills (both verbal and written)

· Ability to multitask in a fast-paced environment and prioritize tasks based on importance

· Must have basic computer skills, including familiarity with Microsoft Office applications; i.e. Word, Excel, OneDrive, and Outlook

· Ability to work in an environment of strict confidentiality and maintain such an environment, both at work and in off-hours

· Self-motivated with the ability to work well as a team player

· Detail oriented

Duties and Responsibilities:

1. Ability to fill in and perform the duties of all positions in which the Front Office Lead is responsible for supporting.

2. In collaboration with the company leadership team, assists in coaching and development of staff.

3. Assists in maintaining a patient-focused environment that maximizes patient, physician, and employee satisfaction. Assists in monitoring patient feedback and contributes to the process of resolving complaints and service issues.

4. Accountable for assuring front office systems and procedures meet quality and productivity goals and standards.

5. Supports the company by implementing policy and procedures and holding team members accountable to them.

6. Maintains positive relationships with patients as well as team members, leadership peers, senior leadership, and the board for the betterment of the practice.

7. Performs other miscellaneous job-related duties as assigned.

Safety:

Spokane Digestive enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Work is typically performed in an interior clinical office setting. Workflow may be demanding and chaotic at times requiring the need for multitasking. Exposed to patient population that can present a variety of contagious diseases, physical injuries and emotional states of mind.

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Gastroenterology

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $21 - $28